When installed in the HP printer a message comes up saying (magenta) cartridge missing or damaged

Dear Robert, I sincerely apologize that you had to face this unpleasant issue. This situation can be resolved. Please try the next options: 1) Reinstall cartridge 2-3 times since sometimes the printer simply doesn`t recognize compatible cartridges from the first time. 2) Turn off the printer and inspect the internal side of the carriage if the connection points are not damaged. If one or more of the connection points are slightly bent, you can repair it with the tool until the pin will be able to connect to the cartridge chip. Then softly, with a dry lint-free cloth, wipe the contacts on the cartridge and carriage to remove any dirt or residue that has built up during the period of use. Replace the cartridge, power back on, and check the printing process. Please contact me via Buyer messages and tell me about the result of these actions, so I find possible solutions to this problem. Looking forward to hearing from you, Beatrice - Smart Ink Customer Сare manager

Does this work in the officejet pro 8024?

Dear Tara, Thank you for the question. For this device, you need 912 XL ink cartridges We don`t have this model now. Creating this set in our plan, but I can't say for sure when it appears in our line. If you have any other questions, don`t hesitate to contact me. Stay safe and take care! Sincerely, Julia - Smart Ink customer support manager

Compatible Ink Cartridge Replacement for HP 920 XL 920XL (2BK & 2C/M/Y 8 Pack Combo) compatible with HP Officejet 6000 6500 6500A 7000 7500A

Product ID: 100255362

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Details

Model name
8p920
Brand
Smart Ink
Ink colour
Black Cyan
Page yield
1200
Compatible devices
HP OfficeJet
Special feature
High Yield

🎨725 color prints

📊Smart ink tracking

🖨️Up to 1,250 pages

Description

🖨️ Print Smart, Live Bold!

ECO FRIENDLY CHOICE - Reduce waste with high-yield cartridges designed for efficiency and sustainability.
SMART INK TECHNOLOGY - Stay ahead with real-time ink level tracking—never run out unexpectedly!
24 7 CUSTOMER SUPPORT - Enjoy peace of mind with our exceptional support team available around the clock!
PRINT MORE STRESS LESS - Experience the power of XL cartridges with up to 1,250 pages for black and 725 for color!
COMPATIBLE WITH MULTIPLE MODELS - Seamlessly fits HP Officejet 6000, 6500, 7000 series—check compatibility for a perfect match!

The Smart Ink Compatible Ink Cartridge Replacement for HP 920 XL offers a comprehensive 8-pack combo, including 2 black and 6 color cartridges. Designed for HP Officejet models, these cartridges provide high page yields and smart tracking technology, ensuring you never run out of ink at the wrong time. With 24/7 customer support, you can print confidently and efficiently.

Specifications

Brand	Smart Ink
Product Dimensions	17.3 x 11.2 x 7.6 cm; 290 g
Item model number	920 920xl Ink Cartridges
Manufacturer	Smart Ink for HP 920 920XL
Series	8p920
Colour	Black, Cyan, Magenta, Yellow
Are Batteries Included	No
Item Weight	290 g
Guaranteed software updates until	unknown

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