Ostrich Chaise Lounge

I never write reviews, but I had such a terrible experience with customer service that I thought I needed to share. I purchased this chair and it arrived to me broken (chair wouldn't fold out flat all the way, a metal piece seemed to be bent and stuck). I went to Amazon customer support to return it, but the return had to go through the seller, Ostrich. I reached out to Ostrich to process my return and get me a replacement chair and they didn't respond for days. I followed up, and when they finally did respond, they asked for information that I had already provided in my initial email (I guess they just didn't read it?) - prompting a lot of back and forth without a clear ask on their end with what information they actually needed. When we finally got all the basic information squared away, all they could do (per their warranty) is issue me a coupon code for a new chair through their website, less shipping... Okay, sure. Went to the Ostrich website to purchase a replacement, they had limited inventory so couldn't get the same colorway (annoying but whatever), put in the coupon code they gave me, and it was going to cost me an additional $30 to get a new chair... Not trying to sound like a Karen here, but not sure how it makes sense that a customer would spend $70 to get a broken chair and then have to pay another $30 to get it replaced. (The quality of this chair is definitely not worth $100 and neither is trying to figure out how to dispose of the broken thing). I opened up my concern with Ostrich on June 6, 2024 - it is now June 24, 2024 and this issue is still not resolved with them. I contacted Amazon again and they made it right, but it definitely turned me off from this brand. All around pretty exhausting experience with a very lack-luster outcome. and the chair itself is pretty cheap - it's lightweight but not super sturdy or comfortable. Definitely look elsewhere.

The strap broke after the first use, but is great for tanning on the beach!

This lounge chair is exactly-as-advertised. The arm holes/face hole allow you to read/study/whatever while tanning your back and legs. It folds down super easily, and pretty small. Face hole is slightly large, but solvable with a rolled-up towel. The big issue is you MUST get on and off in the middle section between the two legs. The lounger will tip every time if you shift your weight off the middle section. If you are prone to falling/lack cat-like agility, this isn't safe. This is obvi a flaw, but for the price and purpose, I still think this is good.

This is a great product. Well worth the few extra bucks for a pool chaise. Comfy, light, easy to set up and take down, only setting the angle of the back support is a bit wonky. Love the head/face rest!

It’s very nice wish it was longer for us tall people