Mastering Salesforce CRM Administration

Every Salesforce Administrator should read this book. Great tips and insights. Also a great “Getting More Value from Sales Cloud” chapter.

Flaming pile of (r@9! Absolutely not for advanced administration, nor particularly useful for beginners. Poorly edited, grammatical errors, omitted words and content. Some chapters have no rhyme or reason on how they begin and end. Questions are provided without answer key. Many questions are not covered by the book's content, and some are totally nonsensical.

Worthless, poorly written, typos everywhere!!! Quiz questions on material that isn’t even covered. DO NOT waste your money.

At the end of the chapters there is a chapter review Q & A section, only there are no answers to the questions! Hilarious! Also, most of the questions were not covered in the previous chapter(s)! I wonder if the author was stoned when he wrote and proofed the book. Additionally, the book asks you to perform certain actions that are not discussed in the chapter, for instance, page 46 #2 states: "Now create a public group Global Sales and add users as per the business requirement... Only this was not discussed. That all said, for the price it's a toss up (buy or don't buy). The only thing that tilts the scale in favor of buying the book is there's nothing else... Sad. Now, I know writing a book isn't easy and I feel bad for bagging on this authors work, but hey, money is money and if you're going to write a book, do it right. Message to the author; stay focused and be more thorough.

I only wish there were some way to find the correct answers to the "test your knowledge" questions , the answers are sometimes tricky or not clearly written in the chapter.