- Floor ONE S7 PRO Cordless Wet Dry Vacuum Cleaner, Smart Floor Cleaner Mop for Hard Floors, Long Run Time, Dual-Sided Edge Cleaning, Self-Cleaning, Centrifugal Drying Process

First, I rarely post reviews of any product, but the lack of information on Tineco's site and Amazon prompted me to do so. Like many, I purchased an S7 Pro, which arrived in a BROWN box. The shipper box label did reference the S7 Pro as the description; I wasn't concerned as I understand some companies pack their Products in a Shipper box or Retail Box (the White Box) that many referenced in other comments. Retail boxes are usually for brick-and-mortar stores so the consumer can view product features when they compare the products in the store. Retail boxes are often not sturdy enough to ship independently and must be shipped inside another box to hold up during transport. Now that we have the Box out of the way, I, too, was concerned that the model I received did not have "ULTRA" mode. When you download the manual online for the S7 Pro, it lists "Ultra" Mode instead of "Custom." The manual I received only described the "S7 Series". The model number listed for the S7 Pro is FW200300US, but the model number on the box I got is FW221100US. I assumed I needed to download the Tineco App to unlock the "Ultra" Mode, so I logged in and paired my device, but the Device Name was "Floor One S7." Again, I did not see "Pro." Looking at the website, I did not find a model number until I looked at the rollers, which have version 1 and version 2. The roller I have looks like Version 1, but it says it's for "Tineco FLOOR ONE S7 PRO/S5/S5 PRO 2 Replacement Brush Roller," but the radio button name is "S5/S5 Pro," and the other radio button is "S7 Pro (FW200300US)" which was not the model I got. If you click next to the comment for "For Tineco FLOOR ONE S6/S7 Pro（SKU FW200300US) Smart Vacuum Cleaners," the answer you get is "Specially designed for Tineco Floor One S7 Pro (order before July 10, 2024)." I admit I still don't know which one I need to order, and it's unclear which is which, but that is Future Me's problem. At this point, I was pretty sure I got the wrong device. Like the other reviews, I got an S7 and not an S7 Pro, even though a base S7 is not listed on their site. So, after reaching out to Tineco's support team for the last few days, they were very responsive and quick to address everything I noticed and the comments. They confirmed, based on the Model and Serial number I gave them, that it was, in fact, an S7 PRO. They stated that the FW200300US has been discontinued, which explains the 2 different roller versions and the comment about "Ordered before July 10, 2024." The comment from the Tineco Support Team: We received feedback from our support team. Please note that this machine is an improved Floor One S7 Pro version. The old version has been discontinued. Based on the feedback from some user groups about the complicated operation of the machine, we simplified the design of the handle and display, and removed the Ultra mode; Tineco is committed to providing easy-to-use machines for all user groups. In addition, the new version of S7 Pro uses soft-pack batteries for the first time in the cleaning appliances industry, which improves the battery life and reliability. The roller brush motor has been improved and can rotate in both directions, which can keep the roller brush fluffy and more durable; Regarding the dirt water tank, it has also been completely upgraded. The new filter device can effectively separate solids and liquids, making it more convenient to clean and maintain after daily use. The graphite pole piece that will not rust can be used to detect the water level, which significantly reduces the failure rate of sensor false alarms. Please don't worry, the machine you received is the correct model according to the serial number, pictures and details you provided. Sorry for the long review, but I thought it was important to understand that I went through all the questions and concerns many of you may have when receiving the device. All in all, I have been using the device for a month, and I love it. I can clean my main floor and part of my basement before the battery dies, about 2,000-3,000 Sqft. I may need to refill the water twice, as there is still some in there from the last clean, and empty the dirt water twice. Tineco Q&A does note that if you don't use the Tineco solution, it could use more water and require more frequent refills and dumping because of the bubbles. So far, it's been a great purchase; I have been eying it for about 6 months, and glad I finally pulled the trigger.

This was probably the best gift I’ve ever given myself. While I was taught, like so many others, that nothing beats cleaning your floors on your hands and knees I can’t really do that anymore. I have a couple degenerative discs in my lower vertebrae. 🎈 Even traditional mopping is inflammatory after a while. I used to the the OG O-Cedar mops, but I grew tired of the mop handle randomly collapsing into storage size, and touching the filth. I purchased this based on the reviews, and Amazon’s generous return policy. Ladies and gentlemen, was truly blown away! I won’t post pictures of what the waste water looked like out of embarrassment, but it was impressive! Especially because I mopped frequently! Considering the limited amount of washing fluid it used I was shocked. It’s much quieter than a traditional vacuum, but far from silent. Completely tolerable. You can turn off the voice, but I leave it on so I don’t forget to do anything. It’s light enough for me to lift and carry up/downstairs with one hand. The waste container is easily sanitized, and with emptying after every wash we’ve noticed no odor. Self-cleaning is adequate, and the sound not terribly loud. Washing fluid use is minuscule yet effective making stocking up very inexpensive. Replacement washing belts are inexpensive. The filter is easily cleaned and replaced. And it’s attractive! I don’t mind leaving it out for quick cleanup of spills. This is absolutely not a sponsored review, but contact me guys! I’d gladly promote your product! I’m already suggesting it to family, friends and colleagues!

Battery issues, self cleaning mode issues, Wifi connection issues. I had been wanting one of these for a long time, so I bought this at the very end of July 2024 during prime deal days when it was on sale, but wish I hadn't. I felt like I had done a good bit of research on this product, and really hadn't seen any negative reviews. At first everything was great and worked well, no issues. the only weird thing I thought was that for the self cleaning modes, it says you can select a quick self clean or a super self clean, lasting 2 minutes or 6 minutes respectively. From the time of unboxing I was never able to select super self clean, nor does the manual have instructions on how to select one or the other, nor could I find any information online anywhere about how to do this. (side note - I remembered today that this thing had an app, so I tried connecting it for the first time thinking I had to select super self clean in-app, but was unable to get it to successfully pair to my Wifi or bluetooth. Also cannot find any helpful troubleshooting for this online). I thought it was a minor issue that I would figure out, but still never have. Fast forward about 2-3 weeks post-purchase, I ended up moving back to college, and used it once at my new house, everything went fine. My floor in my new house hides dirt really well, and I am extremely busy with my college program, so I hadn't thought to mop for about 5-6 weeks honestly. This past weekend I did a deep clean of my house, and got my Tineco s7 pro out to clean my floors, which has been sitting on the dock with the charger plugged in since I moved back. To my surprise, the battery was dead. I placed it back on the dock and it said "charging". Went to check on it about 20 minutes later only to find that it had stopped charging and was still at 0%. I wiggled it around some on the dock and it said charging again. Checked on it about 10 minutes later and it was at 8%, still charging. Came back about 15 mintues later and it was magically at 100%. I thought that was odd, but used it anyway. I was able to use it for about 5 minutes, and the battery was down to about 88%, so kept going. About 2 minutes later it shut off and said the battery was dead. Placed it back on the dock and it said charging, and the % kept going up so left it alone for the night. The next morning, I tried to clean again, and it said it was at 100%. Used it for about 3-5 minutes, paying more attention to the battery percentage, which was going down RAPIDLY. After about 5 minutes or less it was dead again. Thank goodness I bought the protection package. I am in the process of filing a claim to send it in for repairs now, but honestly wish I could just get my money back and buy something else, probably not Tineco. I don't understand how this has so many good reviews. After this happened, I looked into this problem and it seems it is a very common issue that I didn't discover until it happened to me.

This company had delays in delivery and the expensive tineco started foaming and I asked for maintenance and they did not reply. Then I asked for a refund and it was denied. Do not order from thei company.

Es una máquina excelente, facilita increíblemente la limpieza del piso, ya sea madera, laminado o cerámico. Ampliamente recomendado!

Es una gran compra, funciona de maravilla.

Me duro 6 meses (usandola 3 a 4 veces por semana) la base esta mal diseñada!!!. En uso diario el peso le gana y se va rompiendo de la parte media a la parte donde esta el rodillo. El día de hoy esta inservible, literal solo la detiene un cable del rodillo, no la he tirado por que si no no hay forma de cargar para la parte de la aspiradora. Comprala si la vas a usar poco, por que la verdad limpia muy bien, pero si esta mal diseñada, estan mejores las de menor rango de esta marca, tengo una de hace 2 años de las básicas que funciona bastante bien.... De la parte de la aspiradora, esta bien, no es una maravilla pero funciona. Pero para nada vale el precio 😭

***Update** I was in contact with Tineco about my issue and after some verification steps and trying some troubleshooting, Tineco replaced my defective unit and solved my issue. I am happy with the resolution and the new unit works great, I'm very impressed. *Original review* I followed all instructions and filled with clean water and pressed the button to begin using for the first time. No water was coming out and after a few seconds I heard a verbal error saying "insufficient water in the water reservoir, powering off now" then it shut off. No matter how many times I tried, or checked the water level was at the correct line, the same error happened and i am unable to use the floor cleaner. I will contact the company and hope they can replace the device. I read online there have been some complaints about faulty sensors, I assume this may be the cause. I will update this review after I contact the company for help tomorrow and going forward.