Question 1

Is it durable? Will the lightning stop working in a rather short period?

Accepted Answer

Dear Customer,
Normally, the lightning will not stop working.
If this situation occurs, it may be caused by improper operation, please check the following four aspects.

1. Check if the mirror is opened in the correct way.
① Put 4pcs AA batteries or connect the USB to power on.
② Turn on the switch button on the back of the mirror.
③ Quickly touch the rounded sensor switch on the front of the mirror, then the light will be on.
④ Press long to dim and brighten the lights.

2. This is a non-rechargeable mirror. It is AC-powered and battery-powered. Need to plug in the USB cable all the time or insert the batteries to work. (Don't use both way together)

3. Please make sure the power cord and the wall dock/charger are working properly. Check if the switch button on the back of the mirror has been turned on. (The circular pattern means off)

4. Long time use without properly cooling down, the mirror will be overheated and prone to malfunction.

Lifetime technical support and after-sales service for all KOOKIN mirrors.
We will be fully responsible for what we sell. If this problem is still not solved, please feel free to contact us according to the following process: 
Login your buyer account - Find your order - Click the "Sold by store name" - Ask a question - An item for sell

Hope it helps.
Pretty Angel

Question 2

Do the lights bright enough for makeup? 0r need addition lighting? I bought another type similar to this and I cannot even tell the lights

Accepted Answer

Dear customer,
Our lighted makeup mirror is built with 16 highly bright LED lights, and the brightness can be adjusted by touch screen. Bright enough to meet different makeup occasions, avoiding the inconvenience caused by the dark light. 
Please note that:
The brightness will slowly diminish as the battery weaken.

All KOOKIN mirrors are CE/FCC/ROHS-certified and each product has undergone strict quality control. Worry-free warranty and friendly customer service. Pls send email to us for any questions.
Hope it helps.
Pretty Angel

Question 3

Will this go through the mail pretty well without breaking?

Accepted Answer

Hi Customer, 
Our makeup mirrors are packaged in a box with bubble out bag inside for extra padding to protect the mirror well from damage.
Each mirror undergoes strict quality control and is sorted and dispatched from an Amazon warehouse.
Generally, mirrors can be delivered intact. Unless the mirror is crushed by a heavy object in transit or thrown from a height.

Please don't worry, all mirrors in KOOKIN store have lifetime technical support and after-sales service.
We will be fully responsible for what we sell. 
If you have any problem after you receive the mirror, please contact us in the following ways, we will solve the problem for you asap. Thank you.
Login your buyer account - Find your order - Click the "Sold by store name" - Ask a question - An item for sell
Hope it helps.
Pretty Angel

Question 4

Does this makeup mirror come with a cleaning cloth?

Accepted Answer

Hi dear, our upgraded mirror is not equipped with a cleaning cloth.
We value our customers' experience and collect their suggestions.
Many customers reported that cleaning cloths were not helpful. So we considered the customers' suggestions and discussed with the technical department, and decided not to equip the cleaning cloth, but will replace it with other aspects of the mirror with the same value of features.
According to customer suggestions, we lengthened the length of the USB cable, increased the mirror memory function, thickened the mirror shell material, replaced the box and other improvements.
We provide lifetime technical support and satisfactory customer service.
If you have any questions, please feel free to contact us.❤
Hope it helps.

KOOKIN Lighted Vanity Makeup Mirror 16 Led Lights 180 Degree Rotation Lighted Makeup Mirror Touch Screen Adjusted Brightness Desk Mirrors USB Dual Supply Bathroom Light Up Makeup Mirrors (White)

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