- Latch 5 Smart Lock, Built- in WiFi 6 Fingerprint Door Handle Lock, Biometric Keyless Entry Door Lever with App, Digital Touchscreen Keypad, Smart Locks for Front Door, App Remote Control

I'm thoroughly satisfied with the Latch 5 that I purchased. I upgraded my door locks with the Latch 5 Fingerprint and paired it with the Lock Deadbolt. The ability to program from the app how I want them to work is a gamechanger. I can have either of them open once either 1 is unlocked. The setup and installation is super easy, the instructions provided are detailed and you really can't get lost or mess it up if you follow step by step. The real shining star though is the support from the company that you receive. They are on top of any issues you may have and are dedicated to making sure that you are satisfied with their product and respond promptly to any questions or issues. I would definitely suggest investing in their products. The only drawback is, they don't have enough products yet, lol. I'm really interested in the upcoming camera system they are working on. Also, their products work seamlessly with Samsung Smart Things (low-key the reason I tried them), so itz good to be able to utilize the Smart Things app and be able to control the locks and get notifications. Also, the notifications of who and when the locks unlock is nice. You can also setup a bypass mode where the locks remain unlocked and you can use the door as if it didn't have any locks on it period. Inverse you can also lock it so all remain locked no matter if a code is input or not. You can also give out temporary codes for people to use. They have really taken the time and invested quality improvements into bringing a great product to market! I can't say enough about the company and the products that I have, TRULY SATISFIED!!!

This review is more for their customer service than the lock itself. I have three u-tec locks now and, although i have had to replace one of them, they are, by far and away, the easiest to set up. I have had Kwikset and Schlage brands prior and they were difficult to set up, and both of them failed within one year, and as everyone knows, these types of locks are not cheap. Now to the main point of my review, customer service. Recently, I had contacted them about replacement keys for my Latch5 lock as I, or someone in my family have lost them. They don't offer replacement keys or tumblers for the locks, but what they did was to send me a replacement "clutch assembly", which included a new set of keys. I had to disassemble the lock and install it, but it was an extremely easy task and now my lock works perfectly, and I have a new set of keys. The lock is approximately a year and a half old at least, and the level of after care service I received was second to none. Initially, I contacted them by phone and explained my issue at which time they created a case and confirmed all my information. I sent them the S/N and a copy of my receipt and they ordered the new clutch assy. It did take some time to receive the replacement, but "Kiki" continued to follow up on the status of the shipment. Once it arrived, I installed it and initially had an issue, but it may have just been operator error. I contacted Kiki and was asked to monitor for the next few days to see if the issue persisted. I have checked the lock several times since and it seems to be working without issue now. Kiki has followed up by email at least three times since the installation of the new clutch to make sure that the issue is resolved and that I am satisfied. Not only am I satisfied with the lock, and that the issue of no keys is resolved, but I couldn't be more satisfied with the level of "after care" that has been provided from U-Tec. I highly recommend their locks, and also highly recommend, and commend, Kiki for the excellent customer service. Thanks, Chuck

Sheesh what a pain in the butt this was to install. Not the mechanical part - that was as easy as anything like this can be. This is a pretty sturdy (but mot as sturdy as the older, not as "smart" model it replaced) lock that I used for entry to a server room in a commercial building. The app pairing and WiFi setup was insanely frustrating. I mean REALLY bad. It took an hour and a half or more to get this thing to the point where I could start adding users. The bluetooth pairing and discovery process failed at least a dozen times. It timed out so quickly that I had to start over several times. Once past that, I could not get it to connect to WiFi - it took another 8 or 10 attempts and I even had to verify that my APs were allowing 2.4Ghz connections since the app and instructions mention that about a million times - it doesn't support 5Ghz WiFi. But changing nothing, it finally decided to connect to WiFi (door is about 12 feet from an AP, BTW, so was not a signal strength issue). So it was hard enough to get going that I can't recommend it, but it was the only thing on Amazon that didn't seem like a total piece of junk except for the Schlage which had terrible reviews. Oh and as for ergonomics - why the hell would you put the fingerprint reader so close to the handle? I also found that you have to tap/smack the keypad area multiple times to get the think to wake up to allow for a PIN entry. The backup keyway is in a horrible spot too - just like the old model. Not happy so far. Note that these things EAT batteries, so you will be replacing them a lot. I'd suggest rechargeable Li-Ion or Eneloop Pros

As based in the UK no verification codes are allowed meaning a different method is required for registration. This is not made clear and should be. However customer service was swift and pointed me in the direction of a solution.

I bought the Latch-5F from Amazon AU and fitted it myself to our front door. It exactly fitted the holes from our original lock (Gainsborough entrance latch; house was a new build in Sydney), so there was no need for drilling/cutting - just 20 mins with a screwdriver. It worked well for around 6 months and then had a problem. U-tec support was very responsive and after diagnosing the fault, they sent me a replacement lock from local stock (shipped from Amazon AU). Has been fine ever since - happy with the quick resolution :-)

Muy fácil de instalar. La configuración de las huellas digitales y con Google Home se me complicó un poco porque lo estaba haciendo mal. Pero su atención a clientes y servicio técnico me ayudo y quedó funcionando al 100.

Great product and excellent post purchase service

Muy solida, segura y fácil de instalar.