Smart Lock U200 (Fingerprint Keypad Included), Matter Over Thread, Keyless Entry Door Lock with Apple Home Key and Rechargeable Battery, Supports Apple Home, Alexa and SmartThings, Black

I’m writing this to help anyone out who may encounter issues with setup or operation. This lock is fantastic. I live in an apartment and use this daily. Tho it was very difficult to get hooked up to matter. I found an article online that suggested to remove the battery and reinsert it, press set and start the matter setup from there. And that seemed to fix the issue. I have been using this lock for about 6 months. Right at the sixth month mark, the lock started to stick and generate a lot of noise when operating. I did find an article online that showed someone else removing the gear box, cleaning it with rubbing alcohol and qtips. And re-lubricating (with superlube synthetic grease) all the gears as they r reinstalled. Taking pictures as u go to ensure it is reassembled properly. You really only need a mini screwdriver set to complete this task in about 15-20 minutes. Doing this will void your warranty. But if u are careful the lock will work better than it did when it was brand new. You can barely hear it now. The lock should be manufactured with a higher quality grease in the gear box housing. I am a high end carpenter with 20 years of experience.

Though I like and use other Aqara products, I cannot recommend anyone buy the U200. It has a design flaw that makes it last maybe a year before the gears inside fail and it starts to jam or just not work at all. The U200 seems like a great idea with good battery life and works well until the gears fail. The Thread radio is why I picked the U200. I tried other Wi-Fi smart locks in this location and Wi-Fi would always drop or take forever to respond, but the u200 with the Thread radio is a game changer for connectivity. Having the fingerprint reader was also a game changer. I had to have my original U200 replaced twice! I really wanted this lock to be good and hoped that it was just a bad unit, but now the 3rd one is failing again in the exact same way as the first two. I'm out of warranty now, so they are just giving me a list of things to try and ignoring that it's a flaw in the design... Seems this was just another costly experiment. Not a good value. I really wanted this lock to be the one, but with the bad gear design I’m going to have to replace it with something else. Maybe the new THOR with Thread and fingerprint will work.

I purchased the Aqara U200 in August of 2024. Installation was simple, the lock worked well, and fingerprint recognition was nearly instantaneous. It was more difficult to lock and unlock manually, with the interior knob, than I expected but it worked. It was as if the internal motor was working against the knob during manual actuation. After a couple of months, the lock began grinding/skipping when locking/unlocking. It seemed like a tooth or two had sheared off some internal gear. The lock would start to actuate, make a grinding noise for a second or two, and then complete the actuation with an error beep. The door would lock and unlock most of the time, but occasionally it would require a second try. As time went on, this issue became more pronounced and sometimes the lock wouldn't actuate until the third or fourth try. After having the lock about five months, it was almost unusable. I contacted Aqara support, and after several troubleshooting emails back and forth, they sent me a replacement lock. I was very happy with the response I got from customer service. I installed the new lock and it actuated manually much smoother than the old lock. I assumed they had corrected some internal mechanical issue with a manufacturing update. I have had this replacement lock for about four months now and it is doing the same thing the original lock did. It will start to actuate, grind for a second or so, finish the actuation, and issue an error beep. Several times it hasn't been able to complete the actuation and has required multiple tries. It has gotten so bad that my son was locked out of the house for about twenty minutes earlier this week. I have just ordered a Eufy lock to replace this Aqara U200. This Aqara replaced a Eufy lock I previously had because the physical buttons on the Eufy keypad were starting to get badly worn and it was five years old. The Eufy lock never had a mechanical issue in over five years of operation and worked flawlessly. The new Eufy lock costs almost half what I spent on the Aqara and includes Matter/Thread support built-in without a bridge. I expect it will last many years like its predecessor. The bottom line on this lock for me is, it has a solid build, very nice features, and responds almost instantly to fingerprints, but, it has internal mechanical issues that keep it from being reliable. If Aqara updates the internals of this lock I believe it would be a worthwhile purchase. Until then, I recommend purchasing something else.

I bought this specifically because I wanted to use it with Home Assistant. For 95% of the times it works as expected. BUT, this being a security device I would expect it to work flawlessly. Main issue seems to stem from the fact that the lock doesn't sometime realise it's unlocked! (Reporting door lock incorrectly) I've also had situation where I couldn't manually unlock from inside (lock was putting a lot of counter effort like it was stuck), but I recalibrated and seemed to work fine. Some of the application features (mentioned as beta) shouldn't be used for a security device - auto-lock is 50% a hit or miss. Not a problem is you have integrated and rely on a regular contact sensor, But again if the lock reports it's locked you cannot call lock again when door is actually closed. I'm monitoring to see if it makes sense to manually do a lock/unlock in the evenings to be sure the door is locked, unless this is addressed by a firmware update.

L'Aqara Smart Lock U200 è una serratura intelligente che supporta Apple HomeKey e il protocollo Matter, rendendola compatibile con vari ecosistemi smart home come Apple Home, Alexa e Google Home. È un modello retrofit, che significa che può essere installato senza sostituire l’intera serratura. La U200 include un tastierino NFC e il sensore per impronte digitali, offrendo diverse opzioni per lo sblocco, come codice PIN, impronta o smartphone. Esperienza d'uso: L'installazione è relativamente semplice, anche se richiede un po' di attenzione per la calibrazione iniziale. Una volta configurata, la risposta del sensore di impronte è rapida, e l'integrazione con HomeKey di Apple consente lo sblocco con un semplice avvicinamento dell’iPhone o Apple Watch. Tuttavia, alcune funzionalità avanzate, come lo sblocco remoto e la gestione a distanza, richiedono il collegamento con un hub Aqara. Inoltre, manca una funzione di auto-sblocco, che potrebbe essere aggiunta in futuri aggiornamenti. Qualità e Durata: La costruzione è robusta, e il design è pensato per durare. La batteria ricaricabile offre fino a sei mesi di autonomia grazie al protocollo Matter-over-Thread. Anche il tastierino è resistente alle intemperie, sebbene la serratura stessa non sia stata testata in condizioni climatiche estreme. In modalità "quiet", il meccanismo di chiusura è silenzioso, una funzione utile per non disturbare di notte. Pro e Contro: Pro: - Supporto per Apple HomeKey e Matter - Diversi metodi di sblocco (impronta, NFC, codice) - Installazione senza sostituire la serratura esistente - Modalità silenziosa e velocità di risposta eccellente Contro: - Richiede un hub per sblocco remoto e notifiche - Nessuna funzione di auto-sblocco al momento - Problemi occasionali di connessione con Apple Home durante l'installazione Rapporto Qualità-Prezzo: Con un prezzo di circa 270 €, l'Aqara U200 offre molte funzionalità avanzate rispetto a serrature intelligenti concorrenti, come la compatibilità con HomeKey. Il costo è giustificato per chi desidera un sistema smart e sicuro, ma potrebbe essere meno interessante per chi non ha un ecosistema Apple. Considerazioni Finali: L’Aqara Smart Lock U200 è un'ottima scelta per chi cerca una serratura intelligente con un’integrazione avanzata in ecosistemi smart home. Ha qualche limitazione, ma le prestazioni complessive sono buone, specialmente per gli utenti Apple.

The product is fine on its own and has good quality. The software component, however, is the main source of worry. I have spent four hours on the internet and in forums trying to get this to work with Apple HomeKit, but it doesn't. Instead, you must install the Aqara app, get all the features, and then hope that it works at all. I purchased this to replace my Nuki smart lock, but in the end, I installed Nuki again.

Utilisateur depuis plus d'un an d'une serrure Nuki Pro 3eme et 4eme genération, j'ai fait l'acquisition de ce modèle afin de bénéficier de Apple Homekey avant tou et je suis extrêmement ravi! Tout d'abord les gros points forts: - Le prix! 199 en promo qui inclus le keypad lecteur de carte et d'empreintes alors que la Nuki est a 220 en promo mais il faut ajouter la Keypad hors de prix et qui n'a même pas de touche zero ce qui est parfaitement ridicule. - La plaque en métal qui s'installe sur la serrure alors qu'elle est en plastique sur le Nuki. La serrure est bien plus lourde que la Nuki. - La puissance du moteur qui semble bien plus costaud et qui ouvre plus rapidement la porte que la Nuki. - La possibilité de régler la vitesse de verouillage et donc de diminuer le bruit. Trois paramètres, normal, silencieux et mute, je préconise silencieux qui est le meilleur compromis vitesse bruit. Le mode mute peut être programmé pour se déclencher à une certaine plage horaire par exemple et ouvre la serrure très lentement et presque sans bruit. - Implémentation parfaite et simple de Apple Homekey (nécessite un hub thread Apple), possibilité d'ouvrir la porte très rapidement avec le télephone ou l'Apple Watch. Penser à activer le mode express sur Apple Wallet pour ouvrir la porte sans avoir à FaceID ou double cliquer sur l'Apple Watch. - Les nombreux adaptateurs inclus pour ceux qui ont des fermetures à bouton et des mousses de padding pour les personnes dont la serrure à juste une forme ronde afin que ca tienne bien en place. Sur la Nuki il n'y a rien de tout cela. - Le design sobre. - La stabilité de la connexion Thread Matter avec Homekit, là où ma Nuki se deconnectait du réseau très régulièrement. - La possibilité de se passer complètement de l'application Aqara pour l'installation (voir les restrictions ci-dessous) alors que pour la Nuki l'application reste obligatoire pour activer Matter, ajouter les Fob etc et la facilité de suppression du compte Aqara directement depuis l'app pour les maniaques de la confidentialité. - La calibration flash express qui se fait en un seul bouton et sans app, pertubant car on se dit c'est tout? - La fiabilité du Keypad qui fonctionne instantanément à tous les coups (vs les fob et keypad Nuki incroyablement capricieux et j'insiste, hors de prix) et qui offre en plus la possibilité d'etre cablé ou de fonctionner sur pile Les points faibles: - Nombreux bugs à l'installation!! Une fois les bugs contournés ca marche du tonnerre mais il faut comprendre que la serrure ne peut être installée soit en mode Aqara soit en mode Homekit! Et il me semble que c'est indiquée nul part. Pour ma part j'ai installé dans un premier temps en Homekit puis reset car je n'ai pas tous les paramétrages souhaités dans l'app qui demande de créer un compte pour y acceder, une fois la serrure paramétrée et mise à jour,j'ai supprime la serrure de l'app pour enfin la remettre en mode homekit. Vous allez vous arrachez les cheveux sur le bug du bluetooth qui ne communique pas sinon. - Pour les personnes qui ont une porte sans poignée extérieure, il faut donc dans un premier temps créer le compte Aqara, ajouter la serrure dans l'app, la mettre à jour avec le tout dernier firmware et activer la fonction de retractation du ressort pour qu'à chaque déverouillage sur Homekit la porte se déverouille à fond. Il s'agit pour le moment d'une limitation Apple qui n'a pas encore implémenté la derniere version de Matter et qui ne fait donc pas encore la différence entre déverouiller et ouvrir la porte car les serrure sans poignée n'existe pas aux USA. Les dernières versions de Matter avec implémentation de ce type de serrure sont bien prévu pour les prochaines mise à jour iOS 18, le problème n'est donc que temporaire. - L'impossibilité d'ajouter les empreintes digitales sans l'application ou alors c'est indiqué nul part comment faire mais je n'ai pas spécialement cherché. Ce qui n'a pas été testé : - La reconnaissance des empreintes digitales, car la possibilité d'ouvrir la porte avec le téléphone ou un code rend cette fonctionnalité bienvenue mais superflue. Pour résumer, un modèle très nettement supérieur au concurrent, qui n'a plus aucune raison d'être sauf si la personne a déjà investi considérablement dans l'ecosysteme Nuki.

Very impressed with the product. Is my 6th different smart lock, installation was a breeze. Love that the keypad can be separate from the exterior door - makes for a very clean, standard look. Apple home and Aqara user already so found set up very easy. All the Apple HomeKey features work perfectly. The only thing family doesn’t like is the manual turn to unlock inside is very stiff. Have not quite worked out why but everything else is working perfectly and very stable in HomeKit so I’m not bothered by it.