eufy Omni C20 Robot Vacuum and Mop

So glad we were able splurge for this product. It's been working on our floors for about 6 months now. Does it lose Wi-Fi signal? Yes, fairly often the last few months. Does it work every scheduled cleaning? Not really. Does it work on carpet and rugs? Nope, not at all. Does it get tangled up in boots and shoes? Sometimes, yes. So what?! It does a way better job keeping floors clean than i can. I just do the scheduled maintenance it tells me to do in the app, untangle it when it gets stuck, and connect the Wi-Fi a few times each week. It's a lot to do, but worth it. It's kind of loud, too. This annoys my family, but i just tell them I'll get rid of it if they sweep and mop the house every day instead! No takers. It was easy to set up using the app. The app has had some weird updates since purchase and some of them make it better, others have been worse. It still mostly works. It certainly helps if you're mechanically inclined, however, if not the videos will guide you through removing and replacing filters, brushes, wheels and other parts. It also gets stuck under low things, like our dishwasher. But an update recently made options for exclusion zones which solved this problem. It still scares the dogs a little when it bumps into them, but at 80 pounds each, it doesn't hurt them. Highly recommend if clean floors are your dream, not your reality.

Bought this to clean up after my dad since he spills food on the floor multiple times a day. So my impressions so far, both good and bad: #1 Fairly easy to set up, it makes you use an app of course, but the app is pretty nice. Mine wanted bluetooth and of course WiFi activated, but I think you can run it from your phone from another location without bluetooth. #2 After setting it up in the dock and charging, I think it's best to let it map your whole house. I moved a bunch of stuff while it was mapping, but then I later wanted to add another room, so I had to have it map the whole house again. This wasn't really a problem since the robot maps a lot of areas pretty quickly. However, you can't edit maps in a way you might think you could, instead you just have to let it make a new map. The robot will latch onto power cords etc. while it is vacuuming/mapping the house for the first times. I'm impressed at how well the robot maps. #3 The mopping is kind of mid-range with some really good and not so good elements so far. So the clean water and dirty water tanks are great. The 2 mop swirls are really good. The robot struggles a lot to get much mopping done because it wets/cleans the mop at the station, then takes the damp mop to mop a small spot, then has to return to clean the mops again. This is fine, but then the mop station stopped working and gives a cleaning tray error over and over. There seems to be no way to inspect the cleaning station in order to try to remove obstructions, I already checked the bottom tray, top containers, bottom of the robot, and looked for any way to access potential obstructions, so this may be the defeating flaw, but I will try a few more times. Overall I really like the robot mop and I definitely want one that works well, so we'll see. First update: I watched a youtube video showing where the water suction tube is on the dock station, so that helped a lot to position the flexible tube so it will suck water up correctly.

New Review: The C20 is still not a very good unit for the price in my opinion BUT the customer service for this company is phenomenal, and the best customer service I’ve dealt with. So I was outside of my return window as you see in the post below, they contacted me and offered a full refund OR a new unit of the next model up, the S1. I took the next model up because I genuinely wanted a working vacuum mop. Well the next model was better but had a dripping problem. They send me the replacement part for free!! So in all a got the new model plus the fixed part for free. Both of them. And now it works great. I love it. I’m so thankful, this was an answered prayer, praise God for kind people and companies that care. Regina was my customer support rep and she is truly a kind person. Really thankful. So the C20 unit is still about a 3 but the company itself is a 5/5. Old Review: This company uses reviews from all their products under one listing. Very misleading. For context I used a shark vacuum and mop in one before this. I rather use that than this. I got this for one floor of my house while my shark does the other. Pros: Map is good, mopping is good enough, changing the water is easy, the app is cooler than other apps I’ve seen. Cons: Not a super good at vacuuming. Gets caught and stuck constantly. Constantly malfunctioning (my Shark never malfunctions), it is ALWAYS giving me error messages, it’s tiring. It doesn’t clean well enough for the error messages. I wish I saved my money and purchased another shark. Since it “works” well enough I won’t give it 1/2 stars. I just don’t believe in its value for the price. I thought I was getting a 700-800 robot on sale for 400. No, this is $300 vacuum being marketed for $400. It feels like a scam. And it’s too late for me to return it (that’s my own fault, not on the company).

La mejor compra que he hecho en años.

Edit: Support has reached out to make it right, they have replaced the entire unit and the new one is flawless. Does a great job of cleaning, wish it had better objext avoidance but it does a good job regardless. Original: Vacuum mode works great but the mop disposal is broken, says "abnormal water level in dirty tank" and refuses to continue. So far support has been stone walling me with questions and canned support responses asking for videos of the unit, when the issue is internal while docked. Want to love it but can't even test it properly. Edit: Been days since contact and 0 help from Eufy after intial "send us proof" Avoid this product/company and get something reliable since support won't help out.

Excelente producto. Tardó mucho más de lo estipulado en el inicio del pedido y hubo unos detalles con la información que asigna Amazon y la paquetería que me generó estrés y mala impresión del vendedor. Sin embargo el vendedor muy amable se comunicó conmigo y me dió datos correctos del envío y la posible fecha de llegada. Super bien embalado, producto nuevo, alta calidad. Super fácil de poner en marcha. Ahora ya está limpiando y es muy fácil de usar. El segundo artículo de este tipo que tengo. El primero me duró dos años (otra marca más económica) esté se ve de mucho mejor calidad y espero dure mucho tiempo. Muy satisfecha!

At first the robot worked flawless. I would run the vacuum at least twice a day, cleaning our bedrooms first thing in the morning and the living spaces at night. After the first week is when all the problems started to occur. The robot would clean the rooms out of order. Then it would clean a room that was not selected. Third it would outline the edges of all the walls of every room, and clean half the room before proceeding to another room. Fourth the bumper stuck error would show up but the bumper wasn't stuck. Last the robot couldn't locate it's position before going to a room that it was assigned to clean. I had no issues with the wifi, there was light I the room and no obstacles. Oh I forgot, the robot would run over my foot when I was sitting down eating. Customer service didn't help. They tried at least. I ended up returning it and purchasing the 10 omni pro because the ai obstacles detection. Hopefully it's an improvement

We love this little cleaning machine. This review is coming from someone who has yet to own a robot vacuum until now. It has made keeping the floors tidy way easier. I love the way it maps the floor out on the app and you can customize when and how you want the floors clean. I love that it can detect rugs and lifts its mops up when going over them. In our house it has a pretty easy job. We have no floor transitions (all LVP from one end to the other) and only 1 area rug in the entrance. It makes it over our air duct vents on the floor that stick out a ways without a problem though. We do however live on a small farm so that entrance rug can get quite dirty. It does a pretty decent job keeping everything tidy. I’d say still getting a broom and mop over everything on a bi weekly basis will be needed but this thing helps me keep up in between with a house full of kids and a small dog and farm boots going in and out. I love that it can easily make it under beds and dressers to get those rogue hairballs. The one thing I don’t love is that it has a section between the mops that stays dry behind it. So depending on your floors, that might be noticeable. We just make sure it does a double mop (goes both directions) and our floors don’t notice it really but that might really depend on your flooring. We also have it set to go back and rewash the mops every 5 minutes otherwise the mops get dry and she isn’t getting anything wet/clean. So far we like it. So long as no issues arise, I imagine we will keep it around for quite a while.