UV Reverse Osmosis Water Filter Countertop, Carafe Alkaline Mineral Boost, 6 Stage RO Water Filtration System, Home Water Purifier for PFAS Pb TDS, BPA Free, No Installation

Upon my friend’s recommendation, I purchased this product around August this year. Since then, I’ve been facing an E1 issue. These are the steps I’ve gone through, and they’ve made me really frustrated. I’m sharing this to warn others before they decide to buy this product. Very disappointed. I submitted the customer service form and didn’t hear back for several days. I decided to call them after waiting. They weren’t apologetic at all about the delay and just told me to go through a long troubleshooting process (about 9 steps). They also sent me a descaling kit by mail. I did everything they said, but the E1 error still appeared. That process wasted another week of my time. The descaling kit itself took me almost an hour to complete — not to mention how tiring it was. I called again today, and this agent was so unprofessional. Her name was Liza or Lisa—whatever. She kept asking me what I had done to fix the issue. I told her I already completed the troubleshooting and used the descaling kit. She wanted me to explain each step I did, one by one. I told her, “There are 9 steps—do you really want me to go through every single one?” I started reading them but then said, “This is ridiculous. Just process the warranty.” Then she asked which email I got the troubleshooting steps from. I told her, and she said, “That’s not right.” I said, “What? This is the email your agent sent me—what are you talking about?” Then she tried to twist my words, saying I told a previous agent the E1 issue started from the day I bought the product in August. I corrected her, saying I never said that. The E1 issue started appearing about 3 to 4 weeks ago. She insisted, claiming they had a record from my last call. I emphasized again, “I didn’t say that—don’t put words in my mouth.” Finally, she told me to send an email to their warranty team with a video recording of the E1 error appearing on the screen. I asked her to just proceed with the warranty and asked why she was making it so complicated. She said, “It’s not complicated.” This is so unprofessional. This isn’t how customer service should work. I didn’t pay for this product to deal with more stress—first from the product itself, and now from their poor customer support process. I honestly doubt their warranty team will give me a replacement. I’ll update you guys if they do.

What a sexy little machine! Finally I can drink water without worrying about poisoning myself! I did a ton of research before purchasing The Stokk T1 RO system and I can confidently say I think I have one of the best units on the market not only in this price point but in the higher price points available for purchase online. Things I love about this machine: 1- this thing looks so pretty sitting on the counter! 2- water is absolutely delicious, pure and flavorful! Full of minerals and is alkaline as well! 3- tank capacity is huge compared to competitors so you're not always having to refill your tank. 4- machine operation is whisper quiet! 5- there is less waste with this machine then it's competitors. 6- the company left all of the other little gadgets out that you typically see on other machines and dispenses in a single glass picture for Simplicity and streamlining. 7- display is simple and easy to use. It even shows you how clear the water is that's being dispensed! 8- the filters are affordable too! So no getting sucked in with a low upfront price only to have it cost you on the back end. 9- USA based customer support! If you're not already putting this filtration system in your cart for purchase you're totally missing out on an amazing product. I don't get any perks or commissions for this review I just really appreciate a well engineered product and this is definitely that and the price was incredible too! So so happy!! I'm no longer perpetually dehydrated and actually enjoy drinking water probably for the first time in my life.

I use it extensively. Water taste much better. One of the cons ,- you have to take off the water tank to refill, which requires some force. But I guess its true for all tabletop units

Got this about a year back, I am happy with my purchase. For the past year the system has worked well for us. The one issue I guess with all RO systems like this is the amount of water that gets wasted. As technology matures I think this issue would get eventually resolved. The filters last a good 1+ year before needs replacing. Paid about $200 when it came on sale last year and since then it has atleast become $50 cheaper.

Our Stokk T1 was the third unit we have purchased. The other 2 have worked fine (1 for our one and 1 for our daughter). Ours worked great until lately when it starts making a loud noise during the filling process of the internal tanks. This otihimslly started as a short event and now it goes for several seconds. I will try to post here one of the videos. I wrote to Stokk about the issue and have not received a response. If this problem had not occurred after only 6 months of use I would give it 5 stars.