Question 1

How do you get the app? It says its unavailable when i search it in the app store

Accepted Answer

Dear Valued Customer,

Thank you for reaching out. I am sorry for this.

Because of some unknown reasons, our app is removed from the Google Play store now, and our tech team is working on resolving it immediately once we noticed that. It will be available again soon.

Rest assures. The app is still active and all your data is stored in the cloud. Please contact us directly via Amazon message so we can assist further.

Best regards,

Alice
Customer Service Team
Easy Healthcare Corporation

Question 2

How often do you test for ovulation?

Accepted Answer

Dear Victoria,

Thanks for asking.

For the first cycle, it is suggested to perform the test right after the period ends to find the baseline of the LH progression. Test once a day or every other day if two consecutive numbers are very similar.

After more than one cycle of consecutive testing, you can do less testing and start 3~5 days earlier than  the predicted peak day.

If your test line is getting darker and you may be closer to ovulation, it is recommended to test twice a day.

I hope this helps and if you have any concerns, feel free to contact our customer service team via Amazon message.

Best regards,

Marissa
Customer Service Team
Easy Healthcare Corporation

Question 3

Yesterday my opk showed a strong/bold line. today back to nothing. can my ovulation window really be that short?

Accepted Answer

Some women have rapid onset ovulation and some have gradual. So for me I could have tested every day twice a day and got nothing and then the next day my line would have been darker than the test line and stayed like that that day, but then the day after it would have been back to nothing. The only way of finding out how yours is is by testing everyday after your period finishes.

Question 4

Do we have an update on when the app will be back on android play store? i don't want to purchase without the app.

Accepted Answer

Dear Alisha,
My apologies. The app is currently unavailable in the Google play store for maintenance. We hope to have it back soon but cannot promise the exact time. The app is available on the Apple app store if you happen to have an Apple device you can use. If not, you can contact us via customer service email or Amazon message and we can provide an alternative link for you to download the app.
I hope the information helps. Please do not hesitate to reach out to us for assistance if needed.
Best regards，
Emma
Customer Service Team
Easy Healthcare Corporation

ASIN	B01HFBWQH6
Best Sellers Rank	236 in Health & Personal Care ( See Top 100 in Health & Personal Care ) 1 in Ovulation & Fertility Test Kits
Brand	Easy@Home
Brand Name	Easy@Home
Country Of Origin	China
Customer Reviews	4.4 out of 5 stars 23,597 Reviews
Diagnostic Test Sample Type	Urine
Item Weight	0.22 Pounds
Manufacturer	Easy@Home
Manufacturer Part Number	35-0RSS-Y7Q0
Model Number	EZW2-S:25 (EU)
Number of Items	25
Number of Pieces	25
Number of pieces	25
Special Features	Instant Result, Quick Testing, Self Test
Special feature	Instant Result, Quick Testing, Self Test
Specific Uses For Product	Ovulation Test
Specific uses for product	Ovulation Test
Test Type	["teinizi"]
Test type	["teinizi"]
UPC	700613320938
Unit Count	25.00 count

Easy@Home 25 Ovulation Test Strips, Ovulation Predictor Kit, Powered by Premom Ovulation Predictor iOS and Android App, 25 LH Strips

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