Kingswood Signature 12” Cut Sample

These did not work out for me. Neither one of them were what I was looking for. But it is a high quality product and if the color was right, I would have purchased them.

Looks beautiful and sturdy, just as described on the website. The color is just what I wanted. I am very happy with the product. I would love to buy a few more.

The plank gives me a good idea of what the vinyl tile could look like on my floor. Thank you.

Okay

It suck. no stars

Beautiful Plank. Sample same as product!

The sample was great it helps me make an informed decision

The quality of this flooring seems excellent. I was really impressed with the thickness, the wear layer, and padding on it. However the photos online are inaccurate. Which I mean, okay fine, different monitors can show different colors. (Although I've never had any issue with colors like this on anything else I've ordered.) The color shown for Lachlan is a light warm grey, but when I received the sample it's more of a blonde/tan color. It's NOT grey at all. And that's the point of buying a sample first I guess. But where they lost two stars is for customer service. I contacted them to inquire about which color would be their lightest grey, because I thought this was grey but when I got it, it was tan. And they proceeded to tell me that Lachlan was indeed their lightest grey color, that its a light warm grey, but still grey. When I replied no, it's tan and not grey at all and wanted to know what the lightest actual GREY color was, they continued to ignore what I was saying and try to insist that this tan color was grey. So 3 stars for flooring quality. But -2 stars for the customer service that almost felt like gaslighting. I was going to buy samples of the other greys to see if one of those might work since I loved the flooring itself. But that interaction, while seemingly polite on the surface, but refusing to actually acknowledge their color description is inaccurate, completely turned me off from this company. I have an excellent color perception, am a tetrachromat, and it's basically my job to tell differences in color tones and shades. Don't tell me this is a "true grey with the smallest hint of warm undertones". Lachlan is 100% a muted blonde/tan color.