The Customer Comes Second: Put Your People First and Watch 'em Kick Butt

The PERFECT antithesis to the currently in vogue book "Raving Fans" which was written by academics with no experience running a business. This book is a refreshing perspective from a sucessfull businessman who knows how to make a business successful--by encouraging employees in a positive manner.

As Chairman & CEO of a hospitality consulting firm, I found this book to be fascinating and absolutely correct with regard to a business model for those in the business of the dellivery of service. Finding, hiring and investing in great people, regardless of whether they have the technical skills for the job(you can teach them those skills), may impact labor costs in the short term, but, will pay extraordinary dividends in the long term. Unless one is forward thinking (most are not), this concept will be lost on them, hence the poor delivery of service in this country. This book should be a must read.

I wish I would have read this prior to starting to work for his new company and also I could've used this about 5 years ago to encourage me to change careers. This is an excellent book and I'm using some of the examples in it for my MBA application this fall.

Excellent --- arrived in great condition --- as advertised. Thank you

Great item , good price and quick shipping

Wonderful read!! This book is great as a gift for your boss or co-workers.

Businesses should read this book

Great Book!

One of the best books I have ever read. The author has such great business understanding and is a highly strategic thinker. If every owner was as he is, the World economy would be worth 2x what it is today. He is an asset to this world, that is for sure.