Hello, my toothbrush was purchased on 21st November 2020, it has suddenly stopped working - after a full charge, it lasts about 3s. Can u help?

We’re sorry to hear that you’re experiencing some battery issues with your toothbrush. After a 12-hour charge, this toothbrush should last up to 2 weeks based on one person brushing twice a day for two minutes. If the battery doesn't last this long, it’s important to try a different adapter, socket, and charger. Charging the toothbrush on or around metal can also affect the charging. If this doesn’t help, please reach out to us via the contact page on our official website, where the team will be happy to help you further. Your Oral-B Team

Battery. The battery lasts four days with 2X day brush. Is my toothbrush faulty?

Hi there, we are sorry to hear this and would like to help you. After a 15 hour charge, this toothbrush is meant to last for two weeks. We would recommend trying to charge using another power outlet, ensuring that the charger is not on a metallic surface. If this does not help, then we’d appreciate if you could reach out to us on our Oral-B website, where our team would love to help you further. Your Oral-B Team

Which brush heads go with this?

All our toothbrush heads except Oral-B iO and Pulsonic brush heads are compatible with Genius X toothbrushes. Your Oral-B Team

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Oral-B Genius X with Artificial Intelligence Rose Gold Electric Toothbrush, 1 Toothbrush Head, 6 Modes, Gum Pressure Sensor, USB Charging Travel Case, UK 2 Pin Plug, Gift for Men/Women

Product ID: 141442436

Details

Age range (description)
Adult
Brand
Oral-B
Colour
Rose Gold
Item firmness description
Hard
Material feature
Sustainable
Number of items
1

🔋2+ weeks battery life

🤖AI-powered brushing guidance

🦷6 customizable cleaning modes

₩819804

Duties & taxes included

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Sold byAmazon South KoreaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

✨ Brush smarter, not harder with AI-powered precision! 🤖

GUM GUARDIAN - Pressure sensor slows brush & alerts to protect sensitive gums
SMART AI COACHING - Personalized brushing insights for dentist-level clean every day
MULTI MODE MASTERY - Six modes including Whitening, Gum Care & Tongue Cleaning for total oral wellness
TRAVEL READY POWER - Premium USB case charges brush and phone simultaneously—perfect for busy pros on the go
SLEEK ROSE GOLD DESIGN - Modern, stylish finish that elevates your bathroom aesthetic and signals self-care sophistication

The Oral-B Genius X Rose Gold electric toothbrush combines cutting-edge AI technology with six tailored brushing modes and a gum pressure sensor to deliver a dentist-recommended clean. Featuring a premium USB travel case that charges both your brush and phone, it offers over two weeks of battery life on a single charge. Designed for adults seeking advanced oral care with a stylish edge, this toothbrush ensures healthier gums and a brighter smile every day.

Specifications

ASIN	B07QCSMKKT
ASIN	B07QCSMKKT
Age Range Description	Adult
Batteries	1 AA batteries required. (included)
Best Sellers Rank	35,703 in Health & Personal Care ( See Top 100 in Health & Personal Care ) 73 in Rotating Toothbrushes
Brand Name	Oral-B
Bristle Material	Nylon
Colour	Rose Gold
Customer Reviews	4.2 4.2 out of 5 stars (527)
Customer reviews	4.2 4.2 out of 5 stars (527)
Global Trade Identification Number	04210201246749
Guaranteed software updates until	unknown
Handle Material	Plastic
Included Components	Charger, Travel Case
Item Firmness Description	Hard
Item Type Name	Adult Power Toothbrushes - Rotating
Item Weight	3 Grams
Item model number	4210201246756
Manufacturer	Procter & Gamble
Manufacturer	Procter & Gamble
Manufacturer Contact Information	Procter & Gamble UK, Weybridge, Surrey, KT13 0XP
Manufacturer Part Number	4210201246756
Material Features	Sustainable
Model Name	Oral-B Genius X Limited Edition Electric Toothbrush
Model Number	4210201246756
Mount Motion	Vibrate
Number of Items	1
Number of Pieces	1
Number of settings	6
Operation Mode	Automatic
Other Special Features of the Product	Artificial Intelligence, Gum Pressure Sensor, Smart USB Travel Case, Multiple Cleaning Modes
Package Dimensions	20.4 x 3.6 x 2 cm; 3 g
Package Type Name	Box
Power Source	Battery Powered
Reusability	Reusable
Target Audience	women
Theme	Modern
Toothbrush Head Shape	Diamond Shaped
Unit Count	1 count

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