Question 1

Hi , I have received d this item and it’s damaged . I need a replacement . What’s the procedure .

Accepted Answer

I would get in touch with the manufacturer.

Question 2

Where can you buy filters for this jug once this one runs out ?

Accepted Answer

Hello,

Thanks for the question and happy to help.
The pH RESTORE Glass Alkaline Water Pitcher uses the PH001 Alkaline Water Replacement Filter.
Each PH001  filter cartridge is good for every 1500 Cups/96 Gallons/360 litres. The average person consumes (68 Ounces) per day (2 litres). The more people in your household, the more frequent the filter replacement.

As a general guideline:

1 person = Replace every 6 months
2 people = Replace  every 3 months
3 people = Replace  every 2 months
4+ people = Replace each month

You may find the PH001 Replacement filters in Amazon through the link below:

https://www.amazon.co.uk/dp/B01JL0LGIY?ref=myi_title_dp

Hope this helps!
Please feel free to reach out to us via Amazon messaging for further questions and we are happy to help.

Kindly,
Pam
Invigorated Living

Question 3

Are any other filters compatible with this? The ones suggested don't have good reviews, and are even purported to only have two levels of filtration.

Accepted Answer

Hi Suzie, I don’t know where you’re seeing reviews but on Amazon UK they average a 4.5 out 5 rating. I’ve only just started using the pitcher and filter but will say that I’m very happy with both and my tap water tastes great!

Question 4

Does this jug come with the first filter included or must it be purchased in addition to the jug? Thank You.

Accepted Answer

Hello,

Thanks for the question and happy to help.
Yes, the pH Recharge Glass Alkaline countertop unit includes one PH001 filter upon purchase.
In fact, all our water filter units comes with one filter to get you started with.

Hope this helps!
Please feel free to reach out again via Amazon messaging for further questions and we are happy to help.

Kindly,
Amy
Invigorated Living

ASIN	B07V4PGBQY
Best Sellers Rank	132,585 in Home & Kitchen ( See Top 100 in Home & Kitchen ) 69 in Water Filter Jugs
Brand	INVIGORATED WATER
Capacity	3.5 litres
Container Type	Pitcher
Country Of Origin	China
Customer Reviews	4.2 4.2 out of 5 stars (1,526)
Global Trade Identification Number	00850006539246
Included Components	filter, pitcher
Installation Type	Freestanding
Item Dimensions L x W x H	19.1L x 15.2W x 30.5H centimetres
Item Weight	1.55 Kilograms
Manufacturer	Invigorated Living
Manufacturer Part Number	RESTORE Glass
Material Type	Glass
Model Name	pH RESTORE GLASS
Model Number	PH001
Number of Items	1
Number of Packs	1
Other Special Features of the Product	specialized filters for specific contaminants
Power Source	Non electric
Product Shelf Life	80 Days
Purification Method	Multi-Level Alkaline Filtration
Supported Water TDS Level Maximum (PPM)	500
UPC	850006539246
Unit Count	1.0 count
Upper Temperature Rating	500 Degrees Celsius

pH Restore Glass Alkaline Water Filter Jug - 3.5L Filter Water Jug with Multi-Stage Filtration, Reduces Fluoride Chlorine & impurities, Water Filter Cartridge Included, Pitcher Jug For High pH

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