Complete Protect: One plan covers eligible past & future Amazon Purchases

This company has been great to work with and worth the money for the claims I have had to use it for. Easy to use, fast and quick results.

Asurion Complete Protect has been great. I buy a lot of tools and electronics from Amazon, and they just do not last like they used to these days. For an inexpensive monthly cost, this gives me some insurance for these products. The claims I have submitted have been quick and painless, and the cost has justified itself multiple times! I would highly recommend, if you purchase a decent amount of stuff from Amazon!

What I like most about Amazon Asurion Complete Protect is the peace of mind. When something goes wrong with an eligible device (which is most items purchasedvia Amazon), the last thing I want is another headache trying to figure out what to do next. 😂 The process is easy and straightforward when it comes to filing a report, which makes an already frustrating situation a lot less stressful. No unnecessary confusion—just file the report and get the process started. For me, that convenience makes the protection worth having. Peace of mind, an easy reporting process, and less stress when something goes wrong. Definitely a win! 🙌🏽

On March 9th 2024, I purchased a MCombo Lift Chair costing $785. On the same day, through the same Amazon account (my PERSONAL account since I also have a business account), I purchased an Asurion Complete Protect policy at the cost of $16.99 per month plus taxes. About one month ago, a problem arose with the chair that required me to make a claim using the "Complete Protect" policy that I had purchased for that very item. The claim was initiated on January 1st, 2025 - On January 3rd, I received an email asking me for photographs showing the damage for which I was making a claim. I sent those photographs via email to the address provided on January 6th. On January 27th, having not received ANY response from Asurion, I contacted them via phone and was told that my purchase had been made with a business account, that it was being used for business purposes, and was therefore not covered. I assured the Asurion Representative that it was most certainly not a business use, and that the chair that I was claiming for had been purchased because I had extensive shoulder surgery done that made it impossible to get in and out of bed. After speaking (unsuccessfully) with the Asurion Rep, I then contacted Amazon Customer Service. I spoke with an Amazon Customer Service Representative on the phone who confirmed that I had in fact used my personal account to purchase the chair and the Asurion Complete Protect policy. That representative went on to send a message to Asurion on my behalf confirming that the purchase was for personal use and not business use. Asurion responded, asking me to call them with the order number for the Asurion purchase. The number I gave was the exact same order number on my order history, however, the Asurion Rep could not find it. I was finally able to discover that the order number in Asurion's system was entirely different and isn't even in the same format as an Amazon order number. Upon the Asurion representative finding my plan, she informed me that the chair was listed as being purchased for business use (despite Amazon confirming that it was NOT) but that I should give them "a couple of business days" to resolve the issue. Five business days later, still no response and so I called them again (Yesterday - February 1st 2025)... Lo and behold, I got the same crap yet again... the purchase was listed as business use and was therefore being denied, but she promised to remove the business use commentary and put the claim through again. Today, February 2nd, I called Amazon yet again to escalate and had to call THREE times because the first two calls resulted in me finally being connected to an Asurion representative (two different reps) and each time, the Asurion representative hung up the phone as soon as my name was mentioned. It has become clear to me that the Asurion "Complete Protect" policy is a SCAM - they will NOT take care of your issue, regardless of how long you've been paying. I have been paying every month since March 9th last year - so they've received over $170 from me thus far, with zero other claims, and if I am able to cancel right now, I will only receive $16.99 back. All I want, is the chair that I purchased the policy for coverage of, to be repaired or replaced. Asurion are NOT helping, and are actively avoiding contact. At this point, I am considering legal action against Asurion for fraud - perhaps even a Class Action. I'll wait and see if my issue gets resolved within the next 10 days or so.

I had a very positive experience filing my Asurion claim for a defective DJI O4 Air Unit. The response was prompt, and the entire claim process was straightforward and easy to follow. They clearly explained the procedures, and I completed everything without unnecessary hassle or delays. I really appreciated how quickly Asurion responded and how simple they made the process of handling a defective product. The customer service and overall claim experience were excellent. I would definitely recommend Asurion based on my experience.

There a purchases that you want, then there are those you need. I did the math and it actually pays for itself. You buy anything and it fails you what do you do, I make a phone call and get a new one. Oh not just once I have used it a same product and no issues. I pay monthly a one time fee and EVERYTHING I purchase is covers. It’s a wise choice especially they way things are made these days in a disposable world.

I don’t usually write reviews for protection plans, but this one absolutely earned it. One of the temple arms on my Maui Jim Hema sunglasses broke off, making them unusable. I filed the claim online, uploaded a few photos, and the entire claim took less than 10 minutes to submit. It was approved almost immediately. Asurion emailed me a prepaid UPS shipping label, I sent the damaged sunglasses back, and within about 48 hours of shipping them, I received the promised $215.99 Amazon e-gift card by email. The process was simple, transparent, and exactly what I hoped for when I purchased the protection plan. No hassles, no surprises, and the reimbursement amount covered the value they promised. Based on this experience, I would absolutely purchase an Asurion protection plan again for expensive items

Aside from having to resubmit the same things 3 times, the process is easy and decisions are made quickly. Great investment