Ooma Telo VoIP with 3 HD3 Handsets Complete Home Phone System for Unlimited Nationwide Calling, Mobile App Access, and Robocall Blocking Affordable Landline Replacement

I've been using this system for 10 months. I'm very pleased with it. Set up was easy. The display is easy to read. I am paying extra for Robocall blocking and that is definitely worthwhile. It's not perfect but it is very good. Sometimes 2FA calls don't ring through but they go to voicemail which is fine. All voicemails come to my email with a mp3 file which is very handy. The website provides some nice features like maintaining contacts and blocking specific numbers. Some of the menus on the phone, and on the website are not as intuitive as they could be, but they work OK. The one shortcoming is when the handset speaker volume is turned all the way up there is a lot of buzz in the speaker. Lowering it a bit clears that up. Other than that I am happy.

Update/edit: one move and new computer purchase (M2 silicon Macs) later, and the Ooma is STILL going strong, with little to no problems. We use our own uninterruptible power supply, which has been a godsend with the storms and iffy power lines around here, and it keeps the Ooma system & our Internet up and running with no issue (so far, long enough for the power company to get things back up and running again.) My *only* complaint was that Ooma blocks our pharmacy robo-calls for no reason -- we don't have their prime service, so no blocking ability, and it was only affecting the robo-calls. Ooma Customer Service made our settings were right, then escalated the matter up. It's only affected the "your meds are ready" notices, which is really odd: irritating, but not a big deal. Even weirder, all the useless flood of robo-calls from our health insurance get thru with no problem. Still, a small irritation is a tiny thing, compared to the :)))) for all the $$$ we're not giving ATT. Important details: we use an older (2018) Intel Macs on AtlanticBB/Breezeline. We've used an ATT landline for years & have never had a cell phone or Internet phone; we're probably the last GenXers in the US to even have a landline, & since we barely use the phone anyway, never felt the need to switch. However, ATT's worsening service, horrible customer care, and persistent issues with our line finally drove us to look for other options. Ooma was recommended to us by folks on the Reddit sub for our city (r/Columbus). I was a bit concerned over the bad reviews here, I admit, especially since health issues require us to have a reliable 911 ability. After going thru the entire setup process, I'm now puzzled; the biggest problem we had was entering our credit card info. So, this is the basic Telo unit with three wireless/wifi handsets. Telo plugs into your modem/router, handsets' bases need to be plugged into a power source & the bases connect over wifi to the Telo unit. We've currently got two of the handsets in use; third is being saved as a backup. The setup directions (booklet & app) were clear and easy to follow: set up the account, plugged the Telo unit into the ethernet port of our modem/router unit & waited for all the updates to finish. That part took over an hour, mostly because our ISP had sent us new equipment the day before and THAT was having fits. Two reboots, one reset & a call to Breezeline support later, our Internet finally stabilized & Ooma's Telo finished its updates. Plugged in the wifi handsets, waited for the handsets to download their updates, got the "welcome" call from Ooma, and much cheering commenced. Our ATT line has been filled with static for the last couple months, ruining several important calls & making it hard for callers to hear us, too. As our first test, we had my elderly mother-in-law call us on the new temp number, and we talked to her on a perfectly clear connection on those wireless handsets while we walked around the apartment to make sure the connection held. It's a small apartment, roughly 600 sq ft, and the connection was clear & strong all thru it. We're surrounded by tons of other Wifi points/home networks, but there's no interference. We're still getting used to all the options & menus on the handsets (old phone is just a simple handset attached to an answering machine), but the documentation & shortcut card have been easy to understand & follow so far, and our phone needs are pretty basic anyway. the only major issue was getting the billing information entered in. For some reason, Ooma's app, website, & automated phone customer-service refused to accept any credit card info from us. Bank showed no issue with the account, but didn't show any declines or auth attempts from Ooma, either. Took two calls to Ooma Customer Service to resolve -- first rep referred us to the automated phone line (no go); second call rep had to transfer us to an actual supervisor to manually enter the billing into our account. Our old phone number finished its porting yesterday -- took only a week & works great. I'm dreading the ATT cancellation call, but that's ATT's issue. I'll add to this review after a month or so, after we've settled into and used Ooma a while. But so far? Impressed.

The telo base device itself works great and setup no problem. Its nice and clear and works perfect. The handsets on the other hand, they setup and sync to the base no problem. I had no problem syncing them. However, they will not ring when someone calls or even show someone is calling. I tested this with my cell phone. I unregistered them and registered, went through various settings but nothing seemed to work. In the end, I hooked up 3 panasonic handsets that I got from a local walmart and those are working great with the telo. I could not get the handsets to work no matter what I did and I am someone I would consider pretty good with tech and I have a lot of patience with trouble shooting. And man, I really wanted these to work. If I were you, I would buy just the ooma telo and a different brand of handsets (phones) of your choosing, do not get the HD3 handsets, they do not work. I am not sure what the problem is. But the problem was definitely with the handsets and not the base. Overall, I am happy with the telo base itself and phone service. I will also be happy with the amount of money I will be saving vs paying for a landline. Just disappointed with the HD3 handsets though.

Bought this for a home unit; nothing in the description says this is a business unit. Once received, they tried to get me to set up a business account for 19.99 or 29.99 a month. Nothing in the documentation in the box says this is a business unit. Or the labeling on the outside of the box. I will be asking for a return; this was not marketed on the Amazon store correctly By OOMA. Ooma Telo VoIP with 3 HD3 Handsets Complete Home Phone System for Unlimited Nationwide Calling, Mobile App Access, and Robocall Blocking Affordable Landline Replacement Visit the ooma Store 4.0 4.0 out of 5 stars (919) | Search this page 400+ bought in past month $140.77 with 6 percent savings-6% $140.77 List Price: $149.99List Price: $149.99 Or $46.93/mo (3 mo). Select from 2 plans One-Day FREE Returns Unlock a $150 Amazon Gift Card upon approval for Prime Visa. May be available at a lower price from other sellers, potentially without free Prime shipping. Style: Phone Service Brand ooma Color Black Telephone Type Cordless Number of Batteries 6 AAA batteries required. (included) Material Plastic Power Source Corded Electric Dialer Type Single Keypad Item dimensions L x W x H 10.9 x 8.5 x 6.1 inches Answering System Type Digital Compatible Devices Ooma HD3 Ooma Telo Smart Home Phone Service The smartest home phone is the one that gives you exactly what you want with the greatest savings. That's Ooma Telo. Connect Ooma Telo to your high-speed internet and get crystal-clear nationwide calling for free. You pay only monthly applicable taxes and fees. The Ooma HD3 Handsets offer improved HD Voice call clarity and features made possible by the Ooma cloud-enabled platform. The three handsets have a two-inch color screen where you can sync contacts from Facebook, LinkedIn, and more. They also have a built-in speakerphone, advanced voicemail features, and a detailed call log. Features included with the basic calling service: Low-cost international rates and unlimited international calling plans. Voicemail, caller-ID, call-waiting, address-based 911 and 911 text alerts Choose a new number for free or transfer your current number for a one-time fee. Ooma Home Phone mobile app offers free outbound calling from your Ooma number.

My first Ooma just died. I had it for over 10 years though so I'm pretty ok with that. I'm a little disappointed because I thought this was the Telo Air - which is totally wireless. And it's not. It has to be plugged in to the router/modem. So, you're pretty limited on where this can be. Why aren't they ALL wireless at this point? Other than that though. I've been using Ooma for years and really like it. I think it's a little expensive at $100+ a year and then you also have to pay taxes - which in my case are like $13 a month. 911 isn't great. Someone was breaking into my home years ago. I called 911. They didn't get there for 4 hours because Ooma had sent them somewhere else. Part of that is a bad 911 operator who didn't listen when I gave my address. He just looked at what the phone system was telling him - and ooma was telling them I was in another city. So, I had a smashed window, cuts on my arm and the guy got away. Thanks ooma. I noticed that when I bought this new ooma there was a big note as soon as you open the box specifically saying, and I'm paraphrasing "Listen, 911 is awful on our service. You need to do this this and this to make sure it's even kind of accurate and even then please be specific to the operator and tell them you have an internet phone and they may be seeing false information." Other than those complaints - and they may be big ones for some of you - I do like ooma. I really like the call blocking and black list service. I like these new hand sets too. Since they're made for the ooma telo devices they work much better than any other average phone (which will also work) My old set had an answering machine. So, I had an answering machine and ooma's voicemail. I never knew where my messages were going. Some would go to machine, others to voice mail. And that kind of stunk. Now that I've replaced my very old beat up phones, I just have the voice mail. The phones have nice color screens. Are easy to use. Can be used as intercoms. And each phone can be programmed to ring with a different phone number. So, if you call me/the house these 2 phones will ring - my daughter has her own line so if you call her JUST her phone will ring. It's very convenient. Ooma isn't perfect and it has its problems but the good outweighs the bad. In my opinion.

Let's start by saying I had 6 years of troubleshooting over the phone. This system is supposed to be plug-and-play. In my case, it was not. It seems like I was messing with the App before getting a dial tone, or the service got hung up in the server, which I don't know. What I do know is that I was able to get the Ooma device online. The phones didn't get a tone, and what I liked the most is the customer service, on a Sunday, and available, of course, for business communication; you are supposed to have technical support in place. After two technicians, one and a half hours, and many attempts of unregistering and registering the three wireless handsets, when the tech was about to give up and had already told me to return them, or he could send me new systems, but it would take longer than Amazon, I decided to power-cycle the Ooma device, and vuola!!! I finally got a tone 🎵 What I dont like about them is that when you save a contact, you're only saving a phone number, not a name. Also, the quality of the speaker is not great, is ok. Other than that, calls are clear. Of course, the system is connected to our router, which is getting 1 TB of fiber-optic speed. I do recommend this system. We chose to get it so our soon-to-be teenage girls dont use the iPads that much. The best thing is that they agreed to it.

I thought that the HD3 handsets would sound great because of the reasons Ooma gives in their marketing, but the fact is that the sound quality for me and for whoever I talk to is very poor. I switched out our 15+ year old Panasonic cordless phones for these, and several people commented on how the quality went down. I've also tested both of them on the same call from different parts of the house, and the old phones are much better in every case. The telo base unit and the free service are great, and probably deserve five stars, but the HD3 handsets have dropped that down to three. I'm switching back to the Panasonic phones even though they I will lose some of the Ooma features, because sound quality is the most important feature to me.

Works great and I now pay < $7 a month for my home phone (since I pay for internet already). Much cheaper than my old "cable landline" even though I was "bundling". The $7 is the taxes. I do live without CallerID (it just shows the number) and conference calls since I don't pay the $12 or so fee for the "advanced features", but I just have this "landline" so that I don't always have to use the cell phone (form factor preference). Had no priblems with billing, etc. You do have to opt out before the advanced features kick in automatically after 90 days (I think it was). I know that's hapoened to other customers and they were quite annoyed by that. Just don't forget, or do it right away.

worked exactly as advertised

Bad choice made

Works fine, as should be expected.

Upgrading was extremely annoying and frustrating. You need to contact them to do an upgrade to a new device, which requires calling a 1-800 that takes forever to get through. When you finally speak to someone they need to escalate the request and advised I'd be emailed when it was ready to be plugged in. A week later, I contacted them back, and they said it had been ready for days. Upgrading a phone modem should not be this hard.