Question 1

Can I use the tile to locate the septic tank in a home?

Accepted Answer

Hello there,

That's a great question and definitely a rare one! Now locating the septic tank could be a bit tricky. A few variables could affect the Bluetooth connection as well as the water resistance. With the Tle Pro 2020 just being water resistant, the possibility of it taking in liquid is likely. If you were to attempt using Tile to track it, the best option would be a Tile Sticker due to its size and waterproof rating. You can find out more about Sticker by visiting the following link: https://tileteam.zendesk.com/hc/en-us/articles/360036881673

Tile uses Bluetooth to keep track of your things, so it can find something that is within up to a 150 ft range(400 for the Tile Pro!). It's important to note that while Tile has the ability to reliably track personal belongings, it wasn't specifically designed for locating septic tanks underground.

I hope this helps!

All the best,
DF

Question 2

Is there a added cost to use this item

Accepted Answer

Yes, you can purchase, “ Premium Service “, which is about $30.00/ year.( I do have it). You can make settings with a Premium that will remind you ,that you left something behind,(via cell text). Premium will also show you a map of where the last place your item was while you were last in range of it. You can then go to that area and hope your back in range of it’s Bluetooth and Find it!  For $30./ year, if it helps me find just one item that got lost,(and had a Tile ), It would be worth every penny.

Question 3

Would i be able to leave this in my husband’s car to locate it? He’s traveling another states more than 400 miles?

Accepted Answer

Yes!!  The tile uses Bluetooth and will continually update itself when another Bluetooth device is in the range. It’s silent to passerbys- but if anyone passes the tile (in your husbands car, for example), the tile will update its location. You can track the location from your phone.  I’m pretty sure you need the premium service to really be the most useful. I’ve had tiles for over 5 years. I absolutely love mine. I got an apple airtag for Christmas. It’s worthless.

Question 4

Do you need to pay extra to get premium services, like smart alert?

Accepted Answer

Hi there

Thank you for asking! Smart Alerts is one feature that comes with your Tile Premium subscription, along with many other perks!

Whenever you purchase a Tile, it comes with access to the free Tile app and Tile’s core finding features - ringing your items, ringing your phone, seeing your item’s last known location in the app, and using the Tile community to help you find your lost items. No additional fees required! To learn what makes Tile Premium even more beneficial, visit the Tile App website's Help Center and search for "Tile Premium FAQ".

If you have any further questions please email our Social Support Team by visiting the Tile App website, clicking on Help, and then on the Customer Care button. We'd love to connect!

All the best,
MG

Tile Pro+ (1-pack)

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