Employee Experience by Design: How to Create an Effective EX for Competitive Advantage

Description

In a world adapting to continuous change and disruption, delivering a great employee experience is vital. How can organizations create an experience that enables their people to thrive; an experience that unlocks productivity and creates competitive advantage? Employee Experience by Design is a practical guide for HR professionals, business leaders and anyone needing to create an employee experience that empowers people to perform at their best. By setting out simple steps that any team or organization can follow, it demystifies EX, and shows how to design an exceptional experience for employees. Drawing on positive psychology, the book demonstrates what a good workplace experience means for people. A world away from perks and benefits, the authors show how to discover what really drives an excellent EX. They then walk through a user-friendly framework covering all levels of EX, from organizational culture to people processes and everyday behaviours. Employee Experience by Design shows how to build a robust business case for employee experience and align EX activity with organizational strategy to demonstrate impact. Readers will also learn how to measure EX and demonstrate return on investment. Packed with clear and practical tips, tools, and examples from organizations including ING, Expedia Group and ADEO, this book is essential reading for anyone looking to develop a happy, productive, high-performing environment in which people can excel. Review: A great book for EX professionals and beginners alike - Employee Experience by Design offers a positive, people-first approach to tackle workplace stress. Belinda and Emma blend research and human-centered design, demystifying EX's importance and its impact on high-performing businesses. The book provides practical tools, step-by-step guidance, and measurement techniques to create user-friendly job-worker experiences. A must-read for EX professionals and beginners alike, this transformative guide emphasizes the value of human talent in the digital era and unlocks maximum potential for success and well-being at work. Review: Employing an EX mindset with creative problem solving to redesign the experience of your workforce - This is a stellar guide to those looking to understand how to apply Design Thinking to re-design employee experiences within their organisation. With tried and tested ingredients from the domains of Service Design, Design Thinking, Psychology and Customer Experience, the insights, tools and techniques will allow you to co-design a better future with your employees.