Crisis Management: Planning for the Inevitable

"The Ross Leadership Crisis Challenge takes students and places them in a realistic crisis scenario where they act as senior executives at a major company. The event highlights critical skills useful for leaders: Using judgment to navigate a difficult situation, thinking on one's feet and persuasively articulating a point of view. Much more than a case competition, this event will test the students' ability to think clearly, integrate and apply the skills they have learned so far in the Core, and communicate under pressure. Participants compete for a $500 Merit Scholarship and a section prize." [...] Before participating in this competition, I read the Crisis Management book by Steven Fink. I paid special attention to the Crisis Communication chapters and the case studies at the end of the book. To start the competition, 20 teams of 4 students were given a crisis simulation and ~3 hours to prepare for a board of directors meeting. In this meeting we met with business school professors that grilled us on all aspects of our proposed response. The book gave me ideas for accurately identifying the crisis and helped me understand the value of transparency in communications. My team advanced to the finals, where we were put on stage in front of hundreds of classmates and teachers. Jounalists from across the country were gathered to simulate a live press conference. The journalists represented many different stakeholders - including customers, workers, community members, shareholders, and politicians. My team relied on many of the ideas in the tylenol case study to quickly prepare our message. We prioritized the health of the community, we controlled the message by being forthcoming with information, and delivered our message with poise. As a result, we each won merit scholarships. We had a great experience - I'm convinced that we wouldn't have performed as well without reading this book. Thanks!

Lots of valuable advice in this book. I got it as a required read for class and I will probably keep it on the shelf for future review. Good sense of humor in the writing kept me entertained too.

Crisis Management is incredibly interesting and this book even though its a little bit outdated, so many interesting and important crises have happened throughout this time it still explains the concepts and how to manage a crises in an amazing way! Would love an updated version!

it shows you a lot of information that can be used in school and in real life experiences. it has many aspects on how to manage better. overall, good book. thanks

An extremely good book on crisis and how some groups have handled them. It gives you a good insight on how crisis can sneak up on you, or even worse, how it can jump you even though you are watching out for it.

Book required for class and best deal out there.

I had to buy this book for a course at AMU. This book was written in 1986. While there are principles that can be learned from books written pre 9/11, books written before 2001 about topics such as "Crisis Management" better have a lot of good material to justify being picked over a book that contains the lessons learned post 9/11. This book has good principles, but needs to be updated with post 9/11 examples/case studies. How am I supposed to take it seriously when it talks about Telex being used more frequently than e-mail? In it's time it was probably an awesome text. Now it's 26 years old.

No book has ever been so relevant or so useful -- all books by Fink should be considered the Bible for businesses, not only when they are IN crisis, but also as a means to keep potential crises at bay.

Book is in great condition as described!

Excellent must read book

I really enjoyed reading this book! It provides basis information for CM and includes several examples for practical understanding. My favourite CM book I read. Crisis Management: Planning for the Inevitable

This is an Interesting book! And interesting in a good way while this book has a focus on the private sector crises / emergency field, its content can be related to the public sector - this book might not be for everyone but it covers some good area for a base line understanding, and as someone starting out in disaster management I find it a very useful tool for helping with research into crisis and so on, also has some good info on stress!

I bought this book with the expectation of getting a lot of practical input and important concepts from it, as it was recommended for my economics class. I wish i'd saved the money, not worth it if you really want to learn something for your studies, since this is rather a story book than actual knowledge and concept transmission. Disappointing.