PetSafe Never Rust Electronic Pet Door - Automatic Dog Door with Sensor Collar Key - Smart Dog Door for Large Dogs up to 100 lb

I reluctantly purchased this doggie door after reading all the terrible reviews, as a last resort. We are a family of cat lovers who inherited a dog when a family member passed away and are learning to live with him. He had a doggie door his entire life before us but when we took him in we chose to try to train him to ask to go outside so our cats didn't get out. We spend 2 years trying to train him and all we ended up with is a wall in our hallway that needed sheetrock replaced because he peed on it repeatedly and LOTS of frustrations. We decided to try a regular doggie door and see how our cats did going out because we couldn't find any electronic doggie door with even semi-good reviews. The cats loved going out but one started roaming too much and another one loved to hunt and brought us lots of half dead animals (lizards, mice, moles and SNAKES). We also had 2 stray cats decide to wander in our house in the middle of the night. Waking up to a strange animal in your house is no fun. I include these things for anyone considering a traditional doggie door who has never had one. On to the Petsafe electronic door. We ended up having our handyman install the door so I can't really comment on installation. We were installing in a metal door and didn't have the tools to cut through the door so I didn't even try. I had read a comment on here about making sure the door was level and passed that along to him. He said he put it in and was having a bit of trouble getting it working right so he loosened the screws and re-leveled to get it working. This makes me think being level is quite important, as would make sense for a swinging door. We have had this door for a week now and it is working great for us. It makes a pretty loud click when it unlocks. This scared the dog a bit in the beginning but he is used to it now. He has to be in the range for about 15 seconds for the door to unlock. The range can be adjusted so maybe it would open quicker if I adjusted it but I like it taking him standing in range for a bit for it to unlock so it doesn't unlock every time he walks by. In the beginning he would try to get out the door before it was unlocked but has now learned to wait for the click to know it is unlocked. To teach him to go out the door I held the door open and showed him it was just like his old doggie door. When I tried to get him to go out on his own he didn't seem to understand that he could open it by himself as this door seals tightly unike a flap door. I gave him a little nudge from behind a couple of times to push his nose into the door and he quickly realized he could open it this way. Next, I stood outside the door and gave him treats when he came out, then moved back inside and did the same. It took about 5 days for him to get really comfortable with the door but now he uses it just fine. We have not had any issues with the door not opening when it is supposed to. It has not gotten stuck once. It closes quickly behind him and locks in about 15 seconds. So far our cats have not tried to go out behind him, but I do realize this is a very real possibility. The door is pretty loud when it locks/unlocks and swings so thus far the cats have only investigated from a distance. So far we love the door and it has saved my sanity (I couldn't take another half dead animal coming in my house, my kitties roaming off and getting injured, or another midnight visit from a strange animal) but, I am still a bit skeptical. With so many bad reviews I am just waiting for this thing to break any day. I will update this review if my opinion changes from my current 5 star rating. ****Update August 6, 2012**** At this point I would give this product more than 5 stars if I could! We have not had a single problem with it, I'm not sure if this is luck on our part, but I'm not questioning it :-). It has never gotten stuck or locked our dog out or in. I had to change the battery in the collar today. A red light came on on the collar unit to notify me it was dead, I replaced it and it worked just the same again. One of our cats has learned to go out of the door, in fact he has trained the dog to let him out when he wants out (it took him about a month to figure it out). He will meow at the door like something important is going on until the dog comes to check it out. The dog then stands there confused trying to figure out what the cat is yelling about and unlocks the door for him. As soon as the cat hears the click he is out the door! Whoever said dogs are smarter than cats hasn't lived with both ;-). This really hasn't been an issue because he always comes back quickly and hasn't yet trained the dog to let him in so I have to let him back in (the doggy door is in the garage so I know he always has a safe, cooler place to go) preventing him from bringing any of his half dead prey in the house with him. Our other 2 cats still have no interest in going near this door even though they used to go out the regular doggy door all the time. I think the noise of it still scares them, they are both more timid than the fearless hunter who has it all figured out. If you are like me and questioning this door because of the terrible reviews, I think it is definitely worth a try, just make sure you are precise in installing the door.

I was really worried about spending so much money on this door with so many bad reviews. But I have a middle-age dog that has never needed a doggie door before (who now really needs one) and a cat who is only indoor. I am out of the house at work for most of the day and my dog needs to go out during the day and it seemed like my only solution for keeping the cat in, was trying out this electronic doggie door. I just installed the door yesterday. I will update this review after both my cat and dog have time to get familiar with the door. My cat absolutely has to be indoors and my dog is the only one who should be getting out. Other reviewer concerns: Keeping the doggie door level so it doesn't jam: My instructions said to mark the door at my dogs shoulder height while the door is still hanging. Once I marked her shoulder height I made a horizontal line across the door with a level. You have to do this while the door is still hanging on it's hinges. Once I took the door down I lined up the shoulder markings on my door with the outline that came with the doggie door. This is the only way you will ensure that the doggie door is level and will not jam. After I cut the hole in the door and put the doggie door in place I used the level again for minor adjustments before fully tightening the screws. The door is perfectly level now and we have not had any issues with jamming! Other reviews mentioned the door locking their pet in or out: My door seems to stay open as long as the sensor is in range. Once my dog is out of range it seems to lock after about 15 seconds. This is very helpful for training. My dog was a little unsure about the door her first few times through it and I was worried about it cycling and locking - making training harder. But it stays open when she is near and does not lock until she is out of range (2.5 feet). It's only been 24 hours and my dog seems to have learned that the clicking sound the door makes when it unlocks, let's her know it's ok to go outside. My only concern about the door staying open while she is in range is that she normally likes to lie down by this door - so if the door stays unlocked, my cat may have a chance to slip out. I will let you know how this works out when I updated this post...hopefully I can train her to not lie down by the door anymore. As for my cat, I plan to keep her in my room while I am away for the next few weeks while my dog gets used to the door. Noise: The unlocking sound the door makes is a little loud. It's just about as loud as the sound of closing a washing machine door - maybe a little quieter. The door "pops" loose when the dogs sensor is near and lets the dog pass through. The noise does not bother me - I figure at 3:00 in the morning I can either have my dog bothering me to go outside or I can just hear the popping noise when she let's herself out...I'll take the popping noise. In all, I am very excited about this door. I really hope it works. I'm tired of coming home and finding my dog's stinky little "surprises" around the house. :-) I have only given the door 4 stars at this point because I am still skeptical at this point with all the bad reviews. If things continue to go good and my cat stays indoors, I will upgrade to a 5. Follow the instructions precisely and absolutely make sure the door is level - this will make your installation go right the first time. Good luck! PS - Have caulk handy after installation to fill any gaps in the door (my door has some beveling that I had to fill in). This will help against water damage and bugs. --------------------3 MONTH UPDATE--------------- After 3 months of having this door and what seemed like forever in getting my dog trained to use it - I love this door! She goes in and out all of the time and seems to love that freedom. She goes out just to sniff around and comes right back in! I am so happy for my dog to have that type of leisure. She lets herself out at 3:00 in the morning, she let's herself out while I am at work or when I run errands. And no more accidents!! I could not be happier! And I know my poor pup did not like having accidents either - I don't have to see her guilty little face anymore!!...and my kitty runs freely through the house and has not made it out once!! The doors locks when it should, like a charm. On New Year's Eve we were away at a friends house for a VERY long time, so much that I worried that I had to run home to let the dog out - but then I remembered I did not have to. I came home when the night was over and my house was clean and my doggy was happy. What a relief!

I'm doing a review a little late - we initially purchased this doggy door in June of 2021, and have had it used daily on the automatic locking setting since then (now December 2024). We have foxes, raccoons, and skunks in our neighborhood our dog has been able to let himself in and out without issue. Sometimes the door takes 20+ seconds to recognize he is standing there, but it's been great otherwise. In the beginning, we were having to change the batteries about once a quarter. However, in the past month or two, after 3.5 years of use, the door has started to go a little haywire. It will randomly change modes and go into fully locked mode, minutes after my dog has unlocked it to go outside. Several times in the last month we've found him stranded outside with the door 100% locked, and I'll switch the mode back to automatic and the next day it will do it again. We've changed the batteries several times and tried resetting it, but it keeps changing on it's own. It's winter and we can't have him trapped outside after he's gotten out on his own 10 minutes before. This has never happened in the previous 3.5 years. We love having this door for our dog, so I'll probably order a replacement, but this is frustrating as it is $200 to not even get 5 years out of it.

I hardly ever give only one star for the same reason 5 stars at precious. Nothing is that bad or that good. In this case it really is that bad. The materials and quality of assembly seem to be okay, but the design I rarely give one star for the same reason that it is unusual to give 5 stars. Nothing is that bad or that goood. 5 stars is near perfection. It works flawlessly, the price is reasonable and the support is awesome.One star is none of the above.Its extremely problematic, grossly over priced and the support, while gracious, is clueless. I'm admittedly cranky right now, having spent half a day and way more than spare change to accomplish an installation that is riddled with obstacles. Enough of the niceities. I'm pissed and not at myself. Petsafe markets this as being universal but if you intend to do a wall installation you better have a ton of tools and a bunch of common sense. If you are short on either don't even attempt it. I have both and I'm still frustated. My home is 13 years old and is of frame stucco construction. Here are the layers, outside in. 3/4 in stucco, which is a cement compound and requires masonary tools, 3/4 to1 inch styrofoam which requires a vacuum to contain the mess, chicken wire, while great for holding stucco to styrofoam is a bitch to saw, plywood or particle board, both wood products and fairly easy to work with, insulation, and finally, drywall. If you do the math, the composit can vary more than a little. For some very sensible reasons I chose to do the wall installation, and I found out that it really isn't made to be a wall mount. They threw a kit together, charged a hundred bucks for it, and it may or may not work for you. It didn't work for me. My very typical stucco construction, at least in the west, apparently not considered, was too much for the wall mount kit. The horribly overpriced kit's least expensive item was a piece of plastic that was intended to fill the gap between the main indoor unit and the out door trim. In my case it was two inches too narrow. A cheap piece of crap plastic and they were stingy with it. It can be trimmed with scissors, give us too much. With the large door and the additional wall kit I spent over $200 at Amazon and still made two trips to my local Ace hardware so Im reasonably miffed that Pet safe shorted me .75 cnts worth of Chinese plastic. So now I'm in for $250 and I havene to invent my own filler. Is there anybody at Petsafe that doesn't think this is okay? Lastly, though my install is only 3/4 done, I have one more gripe. I only have one stud that I can use so I put the indoor unit in the hole and shot a screw on the side of the stud and hit nothing. I'm too pissed and too tired to find out why but common sense says the mounting holes are too close to the edge. A 2x4 is at least 1 3/4 inches so how hard is it to hit that target. I shaved the opening twice to get it big enough to fit the door in with some persuasion so how could I not have a screw find wood? The people that marketed this item didn't field test it with real people and because of that, they haven't found all the faults or made any attempts to correct the ones pointed out by their customers. I made one support call prior to the installation to check about improvements that were needed according to the Amazon customers and the person I talked to said no improvements have been made or planned but she was sure to point out the warranty.They have design flaws that the most generous warranty won't correct. It's a piece of crap that won't work ever but they'll gladly send you another one, for a year. After that you're on your own. Totally disgusted with companies that won't improve their product, especially one like this that so desperately needs it.

There are pretty mixed reviews about this product so I'm going to try to clarify a few things. As other people have indicated, there are a couple different versions. The original version has a clear door with an extruded "range" knob whereas the newer version has a frosted door with a flush "sensitivity" knob. Some have complained about the older version. I received the newer version so can't comment with that respect. There are actually 3 different versions, though. Lowe's sells a version of this door which is "iris" compatible. This is a replica of the newer version of the door but can be distinguished by one additional "4th" blue LED as the leftmost indicator marked "link". I lucked out and got the "Lowe's" version of the door. As such, here is my review accordingly: This door is excellent. Some complain about range, intermittent ID recognition failure, magnet strength, binding, installation, etc., none of which I have noticed. If there is a range or recognition failure, it is probably caused by RF interference in the area. Mine works great and has not "forgotten" any of the 3 keys. After experimenting with a number of different pet doors, this is by far the best weatherized model I have had. It stops heavy winds and has no problems with binding or jamming. The rigid door makes a huge difference over the rubberized flaps. I ensured that the hole was square when I installed it, which is probably an issue for some. Correct installation is obviously a necessity. If the door is un-level or not squared appropriately, I can see a problem with binding. Mine is installed in an insulated steel door. Framing and mounting this through a wall would not be difficult, even without the tunneling kit sold separately. The doors frame is plastic so when the installation screws are installed, the door could easily skew if the hole, level, or square are incorrect. This would absolutely cause binding or jamming, as the door actually slides down into a channel to fully "lock" or secure. The door is pretty quiet, except for a rather loud "pop" when it lifts from the channel to unsecure. It scared the crap out of my Dingo for a few days but he got used to it quick. Now the two dogs and cat have learned that the "pop" means it's time to push. Yeah...if you didn't catch that...my 4lb. cat can easily open the large version of this door, but the wind does not stop it's reset. Now that the functionality is explained, I'll go into the Iris part. Just for entertainment, I got the matching "Iris" hub from Lowe's which is a Zigbee and Z-Wave radio home automation controller. Not only does this allow you to switch from "Automatic" "Locked" and "Unlocked" modes from a smartphone or PC (locally or remotely), it monitors which animal (based on the collar transmitter) exits or enters. You can look at the "activity log" in the Iris app or website and see which animal went "in through the door" or "out through the door" and when. This is a pretty cool feature which has a ton of practical application, even if you don't realize it at first. (ie. it's now pretty simple to see if the kids actually let the dogs out). I should note that, although it is annotated nowhere in the documentation, I have determined that the internal radio for this door is Zigbee, not Z-Wave. If you purchase it with the intent of using it with a Z-Wave controller, it will NOT work. Lowe's convolutes these systems with "Iris" by selling both Z-Wave and Zigbee devices and not bothering to tell you what product is which. There is a lot of room on the inside of the device also. I wanted to add an alarm sensor into the door and it was exceptionally easy to add a wireless reed switch based sensor inside the frame, using one of the built-in magnets as it's motivator. They should build this ability into the door, but it would require too many different versions for compatibility, as there isn't a single protocol for wireless alarm inter-compatibility. It was remarkably simple to add a Honeywell/Ademco 5800micra sensor. The door has now been running on a cheap set of 4 "D" batteries for 2-3 months and hasn't dropped a bar on the "Iris" battery monitor. I would speculate that the version without the Iris transceiver has even longer battery life. I have a 50lb Dingo, 75lb Siberian Husky, and 4lb Siamese cat. None have a problem operating this door. It is solidly constructed, albeit all plastic, and reliable. If you get the correct version, install it correctly, and aren't a complete and utter moron, I am confident (after my personal experiences) that you will be more than happy with the door. This door is well worth the $75, $100, or $229.00 (version dependent) that is spent on it. It looks clean and works great.

I ordered my first door Nov. 2010. By March 2011 the strong winds we get here in Westchester County NY proved to be fatal for the closing mechanism. It eventually became unbalanced not allowing it to close at all. When I called Petsafe for help about the nonstop blinking lights and open position they stayed on the phone with me for well over a half hour trying all types of quick fixes with me. When all proved useless, they immediately set up a full replacement order with no other questions asked, other than a copy of my original receipt. Although the replacement item experienced a similar issue, I decided to keep the door in a constant open position on strong windy days. Not the perfect option, but this door lasted until Nov. 2012. I have to add I have three large wonderfully strong rescue dogs that have used and abused this door for 20 months until the plastic tabs on the door started to snap off and eventually has left the door unusable. I called Petsafe to see if just a replacement door could be ordered but instead for just a little bit more than a replacement door would have cost, they are sending me a new door (with only a 30 day warranty instead of a full year). I just think this company is wonderful. I am a customer for life. Back to the door; here are a few suggestions. If you live in a windy area and can feel safe about leaving the door in the open position on strong wind days, do so. It will extend the life of the door. If not, call Petsafe about purchasing additional magnets that can be installed on the door for added weight. I believe they quoted me a cost of around $5. Also, if you have a large Labrador that thinks everything including the kitchen sink will fit through the door, the door will eventually break. All doors would. If you have a calm large breed, I highly recommend this door. It's easy to install, the pet tags work very well and for the most part, it seals the weather out pretty well. However, in 30 degree and below weather, even in the closed position I do feel cold air coming in. At the moment, I have no suggestions on how to further weather proof it without hindering the door flow. So, I gave the door 3 stars due to wind and cold weather but I give the company 5+ stars for their customer service. They are nice, patient and stand behind their products. If for any reason you have an issue with your door, don't just give them a bad review. CALL THEM directly. They will help.

I got this just over two years ago and the door is still working well. It does go through batteries, but until there is a door you can plug in, this does the trick. I needed it after the raccoons learned to use my previous dog door and it has completely solved that problem. My cat, on the other hand, is smart enough to have the dog unlock it for her. I worry sometimes that the cat will get locked outside but that hasn’t happened yet, knock on wood. The locking and unlocking is loud, but I use mine off the laundry area, so it’s not a problem. My dog has occasionally sat too near the door and then the door locks and unlocks incessantly, so don’t put this door near where your dog typically spends her time. You can set the sensitivity of the lock, but I didn’t bother learning that feature. I’ve had a lot of dog doors and one thing I really like about this one is that even when it is unlocked, it stays closed even with high winds that break the magnetic seal of other dog doors. I do live in a high wind area, but magnetic close dog doors have let snow and rain inside. Overall, this is perfect for my house and my needs, but be wary of the noise if your house doesn’t have an out of the way door in which this can be installed.

This is gonna be a long read. So grab a frosty beverage and some popcorn and hold on tight. Or scroll past because this won't be particularly witty but it'll at least be informative. I'll try to throw some levity in for good measure, though. So, I really wanted to like this. No, I wanted to LOVE this. It's basically the only "security"-minded dog door on the market that's easy to install and readily available. So, I'll lead with the good stuff: the Pros. Pros: - It technically works. Well, it *technically* works TOO well, in fact. More on that later. - It was fairly easy to install. - It looks about as good as you can expect a giant, beige, plastic dog door to look. But it won't win any style points and you won't see it at the Consumer Electronics Show or Paris Fashion Week. And now is where I get in the real meat-'n'-potatoes: the Cons. I'll break them down into subcategories for ya so you can more easily digest the dumpster fire I'm about to throw your way. Cons, Part 1: Superficial Things That Make Me Look Like a Primadonna 1. The SmartKey tag for your dog's collar is enormous for what it is and does. It's meant to hold a battery akin to watch battery and contain the RF transmitter, but the thing is way too big. It looks like a plug for a large ice chest. It's klunky, looks stupid on my dogs collar, makes lots of noise despite my best efforts to silence it with velcro instead of a typical metal ring. Overall, it's like the design of this piece of the kit was a complete afterthought. Billy in "Design" was like, "Oh, shoot, guys! We completely forgot how the dogs are supposed to open this thing! What should we do?" And his boss was like, "Who cares? It's just a dog." Send 'em back to the drawing board because it just sucks. 2. It's loud. When it "unlocks" it makes a fairly loud "Pop!" Like, we can hear it from literally every room in our 1300 sqf home covering two floors. It even wakes us up in the middle of the night. (More on this later, too.) This is good and bad, sorta - but really, it's all bad because the door just doesn't work as intended. 3. It comes in two sizes: Teacup Chihuahua and Pygmy Horse / Great Dane. Yes, small and large. That's it. There is no medium size for those of us with medium-sized dogs. You know, like the VAST majority of dog owners. The small is so tiny don't even think about anything bigger than a small Jack Russel getting through. So we had to go with the large for our 44-pound dog that's only about 18" high at his shoulder. But that's not all! Because this door is just so suitable for larger quadrupeds, medium-build adult males can also fit through the dog door with no problem. That couldn't possibly be a security risk. No way! But huzzah! What an unexpected treat to allow most of the adult male population access to our home! Also, more on this later. Cons, Part 2: Radio Frequencies and the Physics-Defying Dog Door. 1. The door doesn't work as advertised. At all. So here's the deal. The door is supposed to have variable sensitivity. Not sensitive at all means the dog is, in theory, directly in front of the door before it pops open. Medium sensitivity means he/she is like, oh, some arbitrary distance the manufacturer states. For fun, let's say it's 5 feet away. Then at high sensitivity, the dog can be up to 15 feet away or something. Again, the number seems arbitrary and makes no sense. It's like that show "Whose Line Is It Anyway" hosted by Drew Carrey were "the rules are made up and the points don't matter." So when you initially set it up, the instructions make you go through this sorta ridiculous process of putting your dog's collar on your leg then pushing a couple of buttons on the door then adjusting this silly little sensitivity dial then walking by the door to make sure the door unlocks. Honestly, you'll look like a total fool when you're doing this. Just make sure nobody's around. At any rate, I do all this. Follow the directions to the "T". All seems great. I put the collar on my dog with the supposedly perfect sensitivity level and the thing doesn't work. I had it set so it would Pop! and unlock with doggo about 5 feet away. Now, on Trial #1, he's standing right in front of the door and pushing his head against it and nothing. Finally after 4 seconds the door decides to cooperate. I go through the process again. This time I figure it needs to be more sensitive to get past that weird little schism we just had. I'm giving this piece of junk the benefit of the doubt. This time it unlocks about the same place as last time. Success!? Hahahaha. No. Silly me. A broken clock is correct twice a day, right? Next time doggo tries to go out, it doesn't unlock at all. At all. Makes no sense. So I conduct an experiment to find out how screwed up this thing is. I go through the initial setup process again to set the sensitivity. I do it for three settings: lowest, medium, and most sensitive based on the silly little sensitivity dial. To keep things as scientific as possible, I hold doggo in "the staging area" at the base of the stair and call him to the dog door via the same route the the kitchen each time. I do this ten times for each sensitivity level and mark/measure where he is when the dog door Pops! So 30 times (I'm not joking - I really AM this determined) I did this. At the end of the 30th run on the highest sensitivity level where, presumably, the door should Pop! from as far away as possible, I noticed three things: a. No two successive tries at any sensitivity level yielded the same results. The first run it'd Pop! at 4 feet away. The next run it'd Pop! at 10 feet. The third time it'd Pop! only after doggo was sitting in front of the door for 2-4 seconds. b. There was not even a grouping for each sensitivity level that would indicate a rough distance that would correlate to the specific sensitivity level. All three sensitivity levels were seemingly random for when the dog door would decide to Pop! c. The distances and associated graphs for all three sensitivity levels could be interchangeable. All three were so randomized for the data showing when the door decided to Pop! that clearly the sensitivity dial is merely for show. The dial is a lie! 2. Because the dog door clearly does what it wants, it's a good thing (I guess) that it's quite loud. It alerts my dog that he's free to pass through the flap during the many, MANY instances where he's standing in front of it and the door doesn't work. It's like some twisted Pavlovian trick that I'm putting my doggo through every time he has to pee or poop. Seems almost cruel...I can only imagine doggo thinking, "Will the door open? Will I be able to go outside to pee? Will I have to pee right here? I don't know!!" Keep in mind, this has happened since Day 1, so this isn't a battery issue. It's a cruddy product issue. 3.Also because it's so loud, we can hear it when it opens on its own in the middle of the night. Yes. In the middle of the night. The same door that won't open when doggo is right in front of it somehow thinks it's appropriate to Pop! at 2 AM, then again at 5:30 AM. During these times, doggo is of course in bed. His bed is at a vectored distance of about 40 feet from the door. Vectored because his bed is upstairs in the northwest corner of the house whilst the door is downstairs in the southeast corner of the house. Also keep in mind that there's multiple plaster walls (I know...plaster is the WORST!) and a plaster ceiling and hardwood floors. I literally have a hard time getting WiFi signal to where his bed is when the wireless router is even closer than the dog door. That's not how physics and radio frequency propagation works. There's no way on this planet that his collar is activating it. And no, it's not their neighbors dog because they don't have dogs. This also happens during the day, again, when he's nowhere near the door. Over a 7-day period I counted the times the door spontaneously opened. It averaged 5 times per day. That's assuming we heard all of them. Which we probably have because it's so loud. This is problematic for three reasons: a. The whole point of this stupid door is to keep unwanted critters out and let out/in only those magical beasts with the Collar of Dreams. We have lots of nocturnal animals (raccoons and the link) in our neighborhood as well as a particularly amorous feral tomcat that has shown a Pepe Lepew-like affection for our female (inside only) cat. A door that pops open on its own is not a good thing to have in this scenario. Also, raccoons are creepy because they have human hands. And they're jerks because they go through our trash. b. It wakes us up in the middle of the night! c. Remember how medium-framed adult human males can fit through this thing because the manufacturer apparently decided we were too dumb to want options? Well, what a great way to break and enter! Well, really, it wouldn't be breaking and entering because the terrible dog door would just welcome them on in! Like I said earlier, not a security risk at all! /s So I've done a lot of complaining here. And I think it's all pretty warranted. These guys have a corner on the market with this thing so it feels like they just kinda punted it and figured consumers have no other options, so they can totally turn out a garbage product. Does it work? Yeah, I guess so. Sorta. Which is why I gave it two stars in stead of one. But I would provide this feedback to anyone who was considering buying one. It's expensive and it won't work as advertised. Caveat emptor. If you've read this far, thanks! You're a trooper. Think twice about this purchase. Maybe just resign yourself to the fact that you'll have to take little Winston or Pepper or Spot out twice a day instead of cutting a giant hole in your back door for a dog door of marginal quality.

Ich kann die ganzen guten Bewertungen leider überhaupt nicht nachvollziehen. An den Seiten ist leider ein Spalt, sodass die Lift sehr stark durchzieht. Zudem konnte ich nicht finden wie man die den Hunden implantierten Chips speichert. Zuletzt muss ich leider sagen dass ich die Qualität für den Preis wirklich schlecht finde.

Calibration a bit tricky. Dog has trouble because it won’t open fast enough and she gets confused. The small size is very small and out dog is under 10 lbs and has to squeeze through. She wo t go out by herself cuz she doesn’t understand she has to wait, but she comes back in by herself since she ores before it locks. That’s good enough for me right now. I still recommend the product. Keeps the cats in. Keep kids away though!

We got this so we can keep the cat inside but let the Labrador come and go as he wants. The size is great for him (he’s a 30kg lab). Installation was easy and the instructions it comes with were really thorough and made it straight forward to get it set up. Once it was set up, it only took the dog about a day to figure out how to use it. I read a lot of reviews complaining about how noisy it is, and it does make a loud click when it unlocks, but honestly I don’t think it’s that bad. My dog listens for the click to know when the doors open for him and I quite like the peace of mind of hearing it click so I know when he’s coming/going. The first one we had delivered was faulty, and so I called customer service and they helped me trouble shoot, then had a warranty claim processed and a new one sent out within the day. I was so impressed with the customer service. All in all, this isn’t a 100% perfect product, but given the price and how few other options there are on the market I think it does very well, and most importantly my dog is happy.

Genial, super buen producto, funcionamiento excelente y facil programacion con las llaves, igual si lo quieres dejar libre sin el uso del acceso de las llaves, excelente producto para el acceso de tus mascotas a casa y viceversa

The first one that I had, lasted about 15 years, and this replacement looks to have similar quality.