Hob 4 Burner Auto Ignition Hobtop with Hexa Shape Grid|Italian SABAF Brass Burner with One 4 kW Jumbo & 2.5 kW| 10 Yrs Warranty on Burner,5 Yrs on Glass & Valve|Flexi Hexa 491 Lotus Ind Hd Brass

Excellent product. Very good customer service. Immediately responded to my installation request and demo.

Received good service from At You Service Centre.

Good product but came with a broken grid which was replaced a week later. They should have better quality check at factory

Product was faulty as one of the black burners just chipped off the black coating and became a dirty brass colour. Customer support came to do an inspection only to mention “this is a burner, it will burn away the colour”. Funnily enough, the other two burners are also black and there is no sign of it chipping away even with regular use. So if you are going for aesthetic, then I wouldn’t recommend. Customer care is also not very helpful when it comes to such matters.

Installation done 👍

Very easy and polite customer care, Rohit was the installer who was great, gave us an idea about chimney pipe aswell along with elica gas hob fitting

Good product

Since the day of installation, the appliance has been critically faulty and poses a serious safety risk. The primary issue is that the burner suddenly turns off during use, followed by a distinct smell of gas leakage. This is not a minor inconvenience but a severe hazard. To date, your company has made eight separate home visits, involving more than five different technicians (both junior and senior). Despite these repeated attempts, the core problem remains entirely unresolved. I have spent considerable time and effort coordinating these visits, only to be left with the same dangerous fault. I am exhausted from explaining the issue anew to a different customer service agent every day. The current approach of simply dispatching another technician is unacceptable and ineffective. Given the product's 10-year warranty and the fact this defect has been present from day one, a replacement is the only logical and safe solution. Using this hob is unsafe, and I am deeply disappointed that such a serious issue has not been prioritized. I have shared several videos to ELICA personal but as mentioned earlier they have done nothing about it. Totally disappointed . I demand an immediate replacement of the hob unit or atleast a change of the unsafe and defective burner