Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
Product ID: 6395808
🎯targeted call center strategies
📚110 actionable tips
🚀boosts customer & employee satisfaction
₩37072
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Description
🚀 Elevate your call center game with 110 expert tips that turn chaos into customer delight!
- TRAIN LIKE A PRO - Implement effective role-playing and training methods that prepare reps from day one.
- CULTURE THAT CONVERTS - Build a world-class culture that motivates staff and drives customer delight.
- DATA DRIVEN MANAGEMENT - Leverage call center metrics to optimize operations and reduce firefighting.
- MASTER THE ART OF HIRING - Discover proven techniques to recruit and retain top-tier call center talent.
- OUTSOURCE WITH CONFIDENCE - Gain insider tips to evaluate and enhance outsourced service quality.
Call Center Rocket Science is a practical guide offering 110 expert tips for building and managing a world-class customer service organization. Covering recruiting, training, management, operations, and outsourcing, this book equips professionals with actionable strategies to improve employee performance and customer satisfaction. Highly rated and ideal for both newcomers and seasoned managers, it’s a must-have resource to transform your call center into a profit-driving powerhouse.
Specifications
| Best Sellers Rank | #213,723 in Books ( See Top 100 in Books ) #140 in Customer Relations (Books) #1,493 in Business Management (Books) |
| Customer Reviews | 4.6 4.6 out of 5 stars (49) |
| Dimensions | 6 x 0.47 x 9 inches |
| ISBN-10 | 1482740109 |
| ISBN-13 | 978-1482740103 |
| Item Weight | 9.9 ounces |
| Language | English |
| Print length | 206 pages |
| Publication date | March 20, 2013 |
| Publisher | CreateSpace Independent Publishing Platform |
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