Why isn't my unit getting cold?

I had the same problem with one of the units I ordered a couple of weeks ago. The first one I installed last week works great but the second one ended up just blowing warm air. I contacted the company via email (only way to engage them) last Friday evening to initiate support/return. I didn't expect them to answer over the weekend so I decided to initiate the return/replacement with Amazon. Windmillair actually responded to me multiple times over the weekend to offer help. They expressed their concern that they are having shipping channel distribution problems with carriers damaging the internals of the units. Bottom line - your unit is most likely damaged like mine was. Contact the company as soon as you can to initiate a replacement, their customer service is outstanding.

Is this Energy Star Rated?

Hi Christopher S., Thank you for your question, and we appreciate your interest in Windmill Air. Our units test at 12 EER (Energy Efficiency Ratio) / 11.9 CEER (Combined Energy Efficiency Ratio). Energy Star is 12 CEER. We are obviously very close to this standard, and we do a lot of other things that make us more eco-friendly, like using a better refrigerant, allowing customers to shut off their units remotely through our app, and helping to offset the carbon emissions of every AC purchased. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ---- Windmill Customer Support

Can this unit be used during Wildfire season? My area gets bad from fire smoke.

Hi Lorene Quist, Thank you for reaching out, and we appreciate your interest in Windmill Air. The AC circulates, conditions, and cleans the air inside your room. It does not pull in outdoor air. So, you will be fine to run the AC during these tough times if you properly install and insulate your windows. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ----- Windmill Customer Support

can it be removed from the outside by intruders?

Hi Sondra Phillips, Thank you for your question, and we appreciate your interest in Windmill Air. If our Smart Home AC is properly installed and secured according to our provided instructions, it cannot be removed from the outside. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ----- Windmill Customer Support

Brand	Windmill
Model	W1W12
Product Dimensions	39.62 x 45.72 x 30.48 cm; 26.31 kg
Energy Efficiency	More Efficient Than Previous Models
Capacity	6000 British Thermal Units
Installation Type	Window
Part Number	6000 BTU
Form Factor	Window
Special Features	Led Display, Remote Control, App Control, Voice Control
Colour	White
Voltage	115 Volts
Wattage	540 watts
Batteries included?	No
Batteries Required?	No
Item Weight	26.3 kg

WindmillWindow Air Conditioner - Quiet & Smart - Cools up to 250 Sq. Ft. - Easy Install, Voice-Enabled, Remote & App Control AC Unit - 6000 BTU

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