GE Profile Opal 2.0 XL Countertop Nugget Ice Maker with 1 Gallon Tank

I’ve seen too many companies operate like this lately, and GE seems to be following the same playbook. I ironically bought this from Amazon — and this ice maker isn’t cheap.On the outside it looks sleek, but inside it’s completely rotten: false warnings, random stops and starts, terrifying squeals, and general unreliability.Customer service was a complete disaster. I was just a month past the one-year warranty, and the representative refused to help, offered no solutions, and eventually hung up. No accountability, no concern — just cold corporate scripts protecting GE’s profits.This appliance is all style and no substance. Expensive, flashy, and fundamentally broken. If you value your time, or money, do not buy this.GE clearly cares more about profit than quality or customer experience. Amazon too? They haven't weighed in!

El producto no funciona , la bomba de agua no trabaja y sale la leyenda de add water ,

WHEN THE ICE MAKER WORKS IT WAS GREAT. SUPER DISAPPOINTING THAT IT ONLY WORKED FOR ABOUT A MONTH AFTER PURCHASE. CUSTOMER SERVICE HAS BEEN A NIGHTMARE. THEY EXPECT YOU TO KEEP A HUGE BOX LYING AROUND THE HOUSE FOR AN INDEFINATE PERIOD OF TIME SO THAT YOU CAN SEND IT BACK TO THEM IN ITS ORIGINAL PACKAGING SO THEY WILL HONOUR THE WARRANTY. I AM ON THE HOOK FOR 'DAMAGES' THAT MIGHT HAPPEN WHEN I AM MAILING IT BACK TO THEM TO FIX IT. IT WEIGHS ALMOST 50 POUNDS. I CAN NOT FIND ANY LOCAL PLACE TO WARRANTY IT. NO ONE FIXES SMALL APPLIANCES ANY MORE. IT IS VERY NICE LOOKING, BUT WHAT THEY ARE DOING ON THE INSIDE OF IT, IT IS SUPER UNRELIABLE.THEY ALSO SHIPPED ME A DIFFERENT PRODUCT THAN THEY DELIVERED TO ME. THE INVOICE DOESN'T MATCH THE PRODUCT. I AM TRYING TO GET THAT FIXED BEFORE I SEND THEM ANYTHING. BRUTAL CUSTOMER SERVICE. DO NOT PURCHASE

I waited and waited and read many reviews and finally bought this during prime deal days and I’m so glad I did! Some say it’s runs loud, but it doesn’t bother me. It’s in the kitchen, not my bedroom. I bought the XL tank and love everything about it. I was worried the ice would melt quick in my glass, but it doesn’t. Just buy it!Update 4 months later- I have a love hate relationship with this machine. I get “add water” multiple times a week (sometimes multiple times a day) even when the tank is full. I read online the water line can get air bubbles, so I have to lift the tank, open the drawer then shut it and hold tank for 30 seconds or so to get it going. Gets SO annoying.Cleaning is a pain. I’ve leaked so much water everywhere doing it. Finally this most recent time I think I got the hang of it.Lately machine has just shut off a few times. Ugh. Could be a melted ice mess if I hadn’t noticed.On the positive side, I still don’t think it runs “loud”. It’s in the kitchen so it doesn’t bother me at all.Update 6 months later- I completely removed the side tank. So much better and also easier to clean. We have a family of 4 and I only have to add water a few times a week. Much easier and also smaller and fits better in the corner of the kitchen with out the side tank.18 month update- still going strong and still not using the side tank. I did have a squeaking issue but I googled it and found it needed to be completed defrosted. So I did that and let it sit over night and squeak went away! The scoop broke so I bought a nice metal one. But still overall glad I bought, we use it all day everyday!19 month review- IT DIED!! Motor started getting VERY loud, my husband opened the back and said he could tell motor was toast. With in a few days it made a VERY loud noise and died. This machine WILL NOT LAST YOU! It makes me so sad because it was very expensive and I LOVED it while it worked. So I’m buying a cheapy $100 one because honestly none seem to last and I’ll just buy a new cheapy one every hear. Warranty is expired so this will sadly be going to a landfill

We’ve had this ice maker for a few years now and we really have very few (if any) real complaints. It makes ice exactly like you get at Chik-Fil-A and other fast food places. It’s small pellets of ice. It makes ice fast. No odd tastes or discolored ice. Pretty straightforward operation. We fill gallon ziplock bags full of this ice and stock the freezer with it as a backup to our regular fridge /freezer ice maker. We have a good ice maker in our GE Profile refrigerator freezer but we are a family of four (two teens) and we are all ice water & iced drink fiends. We go through so much ice - especially in summer. We carry large 40+ ounce canteens and our kids take them to school daily & keep them on their nightstands to drink all evening & overnight if they get thirsty. I keep ice water in a Corksickle tumbler and carry it next to me morning & night. The freezer ice maker sometimes just can’t keep up so we use this machine to replenish. It’s great for taking bags of ice for coolers on trips too. My younger daughter enjoys just eating the ice like some snack on popcorn. It takes up a sizable amount of counter space so small kitchen folks beware. We have the space and love it. Don’t hesitate. This is one fantastic ice maker — take it from someone with years of experience owning one.