Question 1

For whoever bought this: seems like it leaks water when put underwater, but did anyone try to leave it under rain already? Did it got water inside?thx

Accepted Answer

Dear friend,

Hello! I'm very sorry to keep you waiting. This is a charging waterproof case. When using it in water, you need to tighten the waterproof cover on the side. If you use with the Suptig 7800mAh waterproof power supply to charge the camera in water, use a waterproof charging cable to tighten the charging port on the side. The product is waterproof and has undergone strict waterproof testing before shipment. Please feel free to contact us if you have any questions, we will be more than happy to serve you. Thank you for your support and trust. Thanks!

Question 2

Will this housing fit a gopro hero9 with a usb pass-through battery cover attached?

Accepted Answer

NO, NO, NO! It DOES NOT! I have a GoPro Hero 10, which is the same size as the Hero 9. The doors are the same on both, and both use the same USB pass-through door. Because of the answer Good Partner Sports gave above, I bought the GoPro brand USB pass-through door (directly from GoPro’s website, since I couldn’t find it on Amazon) and it DOES NOT FIT. The big protrusion on GoPro’s pass-through door makes it too big to fit. I tried. It’s impossible. There are third party pass-through doors, though, without the extra bulge on their outside. Those should be fine. HOWEVER!!! If you want the full protection of this case by having the side cap screwed on, this was also impossible for my GoPro. See my 1 star (that could have been a solid 4 or 5 stars) review for details.

Question 3

Can I buy some extra sealed caps? I lost the one it came with and would have to have an extra one.

Accepted Answer

Dear friend,

Hello! Sorry to keep you waiting. Please provide us with your order number, or please send us a message from this link (https://www.amazon.com/gp/help/contact-seller/contact-seller.html?marketplaceID=ATVPDKIKX0DER&sellerID=A3PM5E5O8LFX4R&ref_= v_sp_contact_seller). We will solve your problem for you. Thank you very much for your support and trust. Thanks!

Question 4

What underwater filters fit the lenses for this case?

Accepted Answer

Dear friend,

Hello! I'm very sorry to keep you waiting. There is currently no filter compatible with this waterproof case. But you can use waterproof lights to solve this problem. Waterproof lamp sales connection (https://www.amazon.com/dp/B07BY7127G?ref=myi_title_dp or https://www.amazon.com/dp/B01FA208KO?ref=myi_title_dp) If you have any questions, please feel free to contact us, we I am very happy to serve you. Thanks!

ASIN	B0993K25SY
Amazon Bestseller	#124,508 in Electronics ( See Top 100 in Electronics ) #74 in Underwater Photography Housings #355 in Camera Bags & Cases
Audio Recording	No
Brand	Suptig
Color	Black (Black)
Compatible Devices	GoPro Hero 10 Black, GoPro Hero 12 Black, GoPro Hero 11 Black, GoPro Hero 9 Black
Customer Reviews	4.3 4.3 out of 5 stars (378)
EU Spare Part Availability Duration	2 Years
Enclosure Material	Plastic Stainless Steel Tempered Glass Polycarbonate (PC)
Exposure Control Type	Automatic
File Format	MP4
Item Dimensions D x W x H	4.1D x 8.1W x 6.6H cm
Item Weight	0.2 Pounds
Manufacturer	Suptig
Maximum Shutter Speed	30 Seconds
Media Type	Product image, enhanced content
Model Number	744591828895
Mounting Type	Quick Release Mount
UPC	744591828895
Video Capture Format	MP4
Video Capture Resolution	5K
Viewfinder Type	LCD Screen
Water Resistance Level	Waterproof

Suptig Waterproof Case, Underwater Case, Diving Case Protective for Gopro Hero 13, 12, 11, 10, 9 Black Waterproof 164ft

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