Dimplex Multi-Fire XHD™ 23" Firebox with Logs (Model: XHD23L), 5118 BTU, 120 Volt, 1500 Watt, Black

I seldom write a review, but the Dimplex Electric Fireplace is worth my time. It came just in time for the holidays. Makes our family room so much more warm and inviting. It's very realistic, super easy to install, added enough heat to take the chill off the room, great fit in my fireplace. Replacing the battery in the little remote is kind of a pain. The batteries are more expensive than the regular battery, but it's a small concession for the beauty of the fireplace. In short, I love it and it is well worth the $$$!

Easy installation. In my existing tv cabinet. Love the flame colors. Temperature options are great. Can be used with or without heat. Very happy with the purchase

First of all, the overall presentation is great; once you slot it in the wall, it looks good; and you will forgive the fact that it is very light and at times feels like you could bend the back plates just by pushing in a bit. The flame effect is great, and overall it is pleasant to look at, although it has issues. The first problem is related to the heat output: it takes a while to heat up a moderate size room; and of course you can't compare it much to the output of a real fireplace; so if you plan to use this fireplace as heat source for a large room, keep in mind that it will work as long as you are close to the opening, and the opening is located on the top front part of the unit. The second issue is the remote; or better, the fact that there are no controls on the actual device. If you break or lose the remote, you can't operate the device. Ironically my TV remote turn it on and off when I press the option/settings button for my tv; so I assume you can find a replacement for the remote; but it is a concern. I was expecting to find at least a couple of buttons on the unit, to be able to turn it on and off, turn the light on and off and turn the heat on and off, but there are none. So beware that there is no easy way to control this fireplace without the remote.

Replaced very old gas logs with this unit. Easy to box in opening to fit new fireplace. Heats better than gas logs as all the heat went out the flue. This unit provides mild heat to the room where it was needed. Highly recommend this company for the quality and realistic looks.

We got this as a replacement for the last one we had. Our grandkids thought the flame was real, but finally asked why the logs don't burn up...lol. Whenever they visit, they insist on having it on and we can turn it on winter or summer as the temp can be se to heat or turned off.

This is an excellent purchase. I have loved it for its realistic look and have really enjoyed it. I have the unit designed for a wooden fireplace. It looks great would buy it again.

It is a very nice well-made unit. I broke the glass that covers the front of the fireplace. Called the product support line that was listed in the booklet. They replaced the glass at no cost to me and told me I will have it within 5 to 10 days send me a tracking number. All is well I would buy this product again just because of the support.

Couple of issues as the remote was dirty and on box control cover made me think the was used previous but rest of unit clean. Real issue is the front glass seems to not have a way to attach at bottom. So flops if bumped. Seems very unsafe. If I was not having this in a spot we're the bottom can't be bumped or or pushed up. I would have returned. Outside of this the flames do seem real. There is a slight noise when unit runs(flamesonly).

Customer service was great. They knew their products. Shipping was prompt. Would certainly buy from them again

Very happy so far with the our purchase - totally changes look and feel of the room, and the flames are quite realistic. Heat output is wonderful. Easy to install. My only wish is it came with sound output (crackling) for the price paid. Highly recommend!

The opening spec for in the instructions does not match reality. Not much of a lip if using as an insert with tile surround. Side screw holes are very close to the front so hard to screw into studs when accounting for drywall and tile thickness. But once sorted all out looks and works well.

The Dimplex Firebox exceeds my expectations. The flames are mesmerizing, with several options to view them - more red, more blue or just a glow. The heater works fine, and it is not noisy. It fits well into my existing fireplace, replacing a gas fireplace. Now if I could only figure out how to secure it in the fireplace to prevent it from tipping forward in an earthquake.

This fireplace is as close to real looking as you can get. And puts out powerful heat. Love it!